Death of Gmail’s Conversation or Threaded Mode

CRM fistfights aren’t the only applications in the cloud vying for your money and loyalty. There’s email, too. Email providers are constantly finding new ways to improve the user experience. Yahoo added Applications to their email, including Facebook, Paypal and Flickr many months ago. But the big news this week came from Google and the [...]

Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears

Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent. This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]

Google Apps Premier Edition Allows Better Password Control

This is good news to users of Google Apps Premier Edition, like Genentech. The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to the whole suite of applications under Google Apps, including Gmail, Docs, and Spreadsheets. Google Apps administrators can now set a minimum password [...]

Salesforce .com Outage – Cloud Computing becomes Black Clouds

Almost a million subscribers were “literally in the dark” today between 12:40pm – 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were given. Some reports claim it was much earlier than that, which pushed the envelope to an hour. As well, trust.salesforce.com was down, so customers were unable to find the status [...]

Genentech chooses Google Apps over Microsoft

“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October. South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional [...]

On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?

Do you prefer a PC or Mac? On-Demand SaaS or On-site CRM? Commercial or Open-Source Software? The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company. [...]

DolceGMail Firefox add-on integrates GMail and SugarCRM

Remember that project when I was asked to integrating and customize multiple databases, including a CRM, Support Call Center, and defect tracking (or bug tracking) software? Well, if you use Firefox for your browser, GMail for your email, and SugarCRM, that pipe dream is now a reality. You can now track Gmail messages about specific [...]

Zoho Mail vs. My Ultimate Email System – Google Apps, Gmail IMAP, Outlook, and Blackberry

For me, the ultimate email system has to include 4 things: – be available anywhere by a browser – an off-line mode where I can work on my laptop in an airplane or areas with no Internet access – mobile support for my Blackberry Curve – the above 3 must be synchronized If I want [...]

Need Support or Help Desk for Gmail? Slim and None

Last August, I wrote about the massive Gmail outage that lasted several hours. It’s no secret I am a big fan of Software-as-a-service, as well as cloud computing. Especially when the upfront and ongoing costs are slim or none. You know the old joke when you buy a vacuum or encyclopedias from a door-to-door salesman? [...]

Gmail Outage Raises Doubts About Cloud Computing

Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”. I said, WTF? How can Goliath go down? My Exchange server is one thing, but my trusted Gmail? How about all the SMB companies who converted [...]

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