5 New Year Resolutions to Get Your Call Centre Fit for 2009

The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one [...]

DataForceCRM Announces an Affordable CRM

DataForceCRM, a leader in affordable CRM solutions, is offering CRM comparison guide. This guide is for CRM users and shoppers and compares feature to feature and function to function of the commercial CRM to the DataForceCRM solution. Dallas, TX, — DataForceCRM, a leading open source CRM provider, is offering a CRM software comparison guide to [...]

Free Help Desk Software Announced by Web Help Desk

Web Help Desk, a leading cross-platform help desk software solution, announced a Free Edition for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. FREMONT, CA — Web Help Desk, a [...]

Watch out Google Docs – Microsoft SkyDrive is Coming

Watch out Google Docs – Microsoft SkyDrive is coming to town. When it comes to online storage, people think immediately of Xdrive or Idrive. On January 12, 2009, AOL will permanently close the Xdrive Online Storage Service. Idrive is free for the first 2Gb. For more storage, you can get 150Gb for $4.99 per month. [...]

SplendidCRM Software Releases Enterprise 3.0 with a New Workflow Engine

RALEIGH, N.C. — SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 3.0 of its flagship platform SplendidCRM. The release of Version 3.0 marks a milestone as it introduces the SplendidCRM Workflow Engine as a flagship feature in the new SplendidCRM Enterprise [...]

Toll-free, Cheap or Free Conference Calls and Web Presentations

With today’s economy, we all need to try and save money. My number one expense is travel costs, so if I can find a way to do some support or presentations remotely, I will. When trying to save money, conference calling and web presentations are the best way to communicate to clients and co-workers. Of [...]

On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?

Do you prefer a PC or Mac? On-Demand SaaS or On-site CRM? Commercial or Open-Source Software? The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company. [...]

SugarCRM Announces SugarCon 2009

Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009 SugarCon 2009 CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in [...]

Bright House Networks and Broadcore Choose Sugar Enterprise On-Site

Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across [...]

DolceGMail Firefox add-on integrates GMail and SugarCRM

Remember that project when I was asked to integrating and customize multiple databases, including a CRM, Support Call Center, and defect tracking (or bug tracking) software? Well, if you use Firefox for your browser, GMail for your email, and SugarCRM, that pipe dream is now a reality. You can now track Gmail messages about specific [...]

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