Survey Shows CEOs Are Making Collaboration a Top Priority
July 23, 2008 by Jimson Lee · 5 Comments
This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out. Ever since EDP was renamed to DP, then MIS, IS, and now IT, we know that the business plan must be in line with the technology road map. There is a lot of [...]
Free ITIL® V3 Foundation Certification – Sample Exam 3
June 30, 2008 by CRM Helpdesk Software · Leave a Comment
The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is [...]
Resolute Releases Health-Care CRM Software
June 23, 2008 by CRM Helpdesk Software · Leave a Comment
Resolute Meets Growing Customer-Care Needs With Release of Its Healthcare Customer Engagement Software Solution — Innovative Solution Offers Health Plans the Ability to Reach and Effectively Communicate with Customers and Members Resolute Solutions Corporation, a leading business and technology consulting firm, today announced the launch of its new Healthcare Customer Engagement solution, which provides a [...]
Free ITIL® V3 Foundation Certification – Sample Exam 2
June 20, 2008 by CRM Helpdesk Software · Leave a Comment
The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is [...]
Open-Source SplendidCRM v2.1 includes Silverlight, AJAX and PDF Invoices
June 3, 2008 by CRM Helpdesk Software · Leave a Comment
Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform for Companies that have Standardized on the Microsoft Technology Stack RALEIGH, N.C.–SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs [...]
Free ITIL® V3 Foundation Certification – Sample Exam 1
May 9, 2008 by CRM Helpdesk Software · 2 Comments
The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is [...]
Free ITIL® Foundation Exam Questions
May 4, 2008 by CRM Helpdesk Software · 3 Comments
This is a full ITIL Foundation Exam Question Paper containing 40 mock questions that are directly related to the ITIL Foundation Exam syllabus. At the very end of these questions – you will find all the answers in a table. Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in [...]
FREE ITIL® Foundation Study Guide
May 3, 2008 by CRM Helpdesk Software · 5 Comments
For all ITIL foundation students Foundation Success would like to provide you with a brilliant link to a FREE ITIL Foundations Study Guide. The Guide covers all Service Support and Service Delivery Processes and runs for 20 pages in PDF format. It’s very straight forward and it will come in really handy for ITIL Foundation [...]
Salesforce .com Announces Dreamforce Europe
April 26, 2008 by CRM Helpdesk Software · 3 Comments
Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conference LONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader [...]
How to Select and Implement an ERP System – part 2
March 3, 2008 by CRM Helpdesk Software · Leave a Comment
Contiuation of part 1 of the article: Attend demonstrations The vendors should now know your Critical Success Factors and key requirements, and should be given an agenda so that time is allocated properly. You should attend no more than 4 demonstrations, and limit the time to 2-3 hours. Ask each attendee to identify major strengths [...]
