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InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions

InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs

BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting during [...]

LiveTime Ships New ITIL Service Desk Hardware Appliance

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL.

Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]

Forums, Blogs and Wikis can Help Businesses Save Costs and Optimize Processes

United Planet implements Web 2.0 technologies as part of its Enterprise Portal to help businesses increase efficiency during the current economic climate

London – United Planet (www.unitedplanet.com), one of the leading developers of Enterprise Portal software in Europe, has highlighted the importance of efficient information management and sound internal communications for all small to medium sized [...]

Informatica Acquires Applimation

Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM)

REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed a definitive agreement to acquire Applimation, the market leader in application Information Lifecycle Management (ILM). The acquisition is expected to close within a matter of [...]

NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution

Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles

Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains

SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software suites that [...]

Helpstream Announces Winter 2009 Release

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com

Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount

The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud

The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers

SAN [...]

SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices

Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia

CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global customer [...]

Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears

Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent.

This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]

Knowledge-as-a-Service (KaaS)

How many types of INSERT_KEY_WORD_HERE-as-a-service exist?

We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility)

Now we have Knowledge as a Service (KaaS).

Here is an interesting article on Knowledge as a Service (KaaS). Thei Geurts illustrates how KaaS can help support an agile enterprise in a networked knowledge economy. Thei Geurts is [...]

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