InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions
February 17, 2009 by CRM Helpdesk Software · Leave a Comment
InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting [...]
LiveTime Ships New ITIL Service Desk Hardware Appliance
February 17, 2009 by CRM Helpdesk Software · Leave a Comment
New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]
Forums, Blogs and Wikis can Help Businesses Save Costs and Optimize Processes
February 16, 2009 by CRM Helpdesk Software · Leave a Comment
United Planet implements Web 2.0 technologies as part of its Enterprise Portal to help businesses increase efficiency during the current economic climate London – United Planet (www.unitedplanet.com), one of the leading developers of Enterprise Portal software in Europe, has highlighted the importance of efficient information management and sound internal communications for all small to medium [...]
Informatica Acquires Applimation
February 12, 2009 by CRM Helpdesk Software · Leave a Comment
Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM) REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed a definitive agreement to acquire Applimation, the market leader in application Information Lifecycle Management (ILM). The acquisition is expected to close within a matter [...]
NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution
February 11, 2009 by CRM Helpdesk Software · Leave a Comment
Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software [...]
Helpstream Announces Winter 2009 Release
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer [...]
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing [...]
SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices
February 3, 2009 by CRM Helpdesk Software · Leave a Comment
Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global [...]
Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears
February 2, 2009 by Jimson Lee · Leave a Comment
Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent. This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]
Knowledge-as-a-Service (KaaS)
February 2, 2009 by Jimson Lee · Leave a Comment
How many types of INSERT_KEY_WORD_HERE-as-a-service exist? We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility) Now we have Knowledge as a Service (KaaS). Here is an interesting article on Knowledge as a Service (KaaS). Thei Geurts illustrates how KaaS can help support an agile enterprise in a networked knowledge economy. Thei [...]
