5 New Year Resolutions to Get Your Call Centre Fit for 2009

The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one [...]

Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite

Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite’s Unmatched Single Application for Ecommerce SAN MATEO, Calif – NetSuite Inc., a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced that its Ecommerce software editions have helped several Ecommerce customers grow [...]

Free Help Desk Software Announced by Web Help Desk

Web Help Desk, a leading cross-platform help desk software solution, announced a Free Edition for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. FREMONT, CA — Web Help Desk, a [...]

nGenera Achieves Third Quarter Growth with Talisma CIM Products

You may remember Talisma Corp. making headlines last month when it was officially sold to nGenera Corp. for an undisclosed amount. Before the purchase, NGenera acquired five companies in the previous 14 months, putting themselves in an aggressive path of growth in today’s tough economic times. Growth Fueled By Need to Maintain Customer Satisfaction & [...]

Jigsaw for Oracle CRM On Demand Launches to Deliver Easy Access

Jigsaw for Oracle® CRM On Demand Launches to Deliver Easy Access for Oracle Customers to Online Business Contact and Company Directory SAN MATEO, Calif. — Businesses using Oracle® CRM On Demand now have automated access to a powerful business-to-business resource with the launch of Jigsaw for Oracle CRM On Demand. With a single-click, users can [...]

Telus Achieves 280% ROI with On-Demand Salesforce CRM Deployment

Top Canadian telecommunications company increases sales performance and reduces cost with full payback in just four months BOSTON — Nucleus Research analysts have independently examined the deployment of Salesforce CRM solutions at Telus Corporation to find a rapid return on investment (ROI) of 280% in four months time. Telus is a leading national telecommunications company [...]

Bright House Networks and Broadcore Choose Sugar Enterprise On-Site

Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across [...]

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities CANTON, MICHIGAN – CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) online CRM solution, today announced it has added online support tickets capabilities to its product. The new customer service enhancement allows CRMTrak users to setup a branded online support ticket system that is fully integrated [...]

Gartner says Worldwide SaaS Revenue in Enterprise Application Markets will Grow 27 percent in 2008

Gartner Says Worldwide SaaS Revenue in the Enterprise Application Markets Will Grow 27 Per Cent in 2008 Total SaaS Revenue Will More than Double by 2012 Egham, UK — Worldwide software-as-a-service (SaaS) revenue in the enterprise application markets* is on pace to surpass $6.4 billion in 2008, a 27 per cent increase from 2007 revenue [...]

Facebook CRM via Microsoft Dynamics CRM technology

You knew this would be coming one day. That day is now. I wrote about the risks and solution using Facebook to store your business contacts. Facebook is the new “middleware”. Your Facebook messages may be as high as your regular daily emails and SMS text messages. With Microsoft’s Dynamics CRM technology and the use [...]

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