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MSP – Managed Service Pretenders

Does anyone have bad experiences with their Managed Service Provider?

Here is an old joke, which I’ll post since it’s April Fool’s Day:

There once was a Managed Service Provider Salesman that had a product demos that could do all your CRM, Help Desk, and ERP solutions for a low monthly cost. Customizing and configuring it [...]

Don’t Lay-off Employees for SaaS – Go Open Source

I’m going to get in trouble for writing this…

Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/Harper economic stimulus plan.

Sure, good software is expensive, but it doesn’t always have to be. [...]

Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year

LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service.
“Winning a Stevie Award for Sales and Customer Service in the category [...]

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate

In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.

Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]

drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM

If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, [...]

Informatica Acquires Applimation

Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM)

REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed a definitive agreement to acquire Applimation, the market leader in application Information Lifecycle Management (ILM). The acquisition is expected to close within a matter of [...]

NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution

Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles

Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains

SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software suites that [...]

Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

Helpstream Announces Winter 2009 Release

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com

Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount

The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud

The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers

SAN [...]

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