Radian6 & Competitors- People are Waking Up

I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people’s complaints or queries directly through social media. Wake up everyone, it’s not the just the 1-800 Call Center anymore. With social enterprise monitoring products, companies look for keywords such as their own company, [...]

Salesforce.com’s Growth

Last week’s Announcement of Salesforce.com first quarter’s results revealed an annual revenue forecast of better than $2b for  2011. Very good. However, the numbers below the top line reveal that Salesforce.com’s prior accelerated growth rate is tamed. Should we be sad about it? We think not. Prior-year growth figures were in the order of a [...]

Now Zoho’s Chatting Too

Just last week, Zoho CRM joined chatting when it added two new features to its existing customer relationship management offer: integrated IM and group chat. Both new features are to allow enhanced collaboration within Zoho CRM. This, along with its CRM+Mail integration means that CRM users need not leave their browser tab to accomplish all [...]

Intelestream Launches intelecrm 3.5

Chicago, IL – Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for integration and enhancements to order management functionality. Included in the release are the following new features: More choices for Credit card processing: Paypal and [...]

The Next Wave – CRM and Social Media Integration

The tail end of 2010 saw a lot of acquisitions that solidified the importance of Social media into CRM and contact management systems. I’ve been test driving Xobni (InBox spelled backwards) and Gist and they both have some great features to increase productivity and customer insight.  Knowledge is power.  Both deserve a separate software and [...]

SugarCRM Delivers Enhanced Web Services and Improved Mobile CRM Tools

New Features Enable Users to Quickly Create New Themes and Custom Mobile Views, and Offers More Dynamic Team Management and Integration Capabilities Surrounding Core CRM Processes CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of its new web services framework, platform improvements, and [...]

MSP – Managed Service Pretenders

Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I’ll post since it’s April Fool’s Day: There once was a Managed Service Provider Salesman that had a product demos that could do all your CRM, Help Desk, and ERP solutions for a low monthly cost. Customizing and configuring [...]

Don’t Lay-off Employees for SaaS – Go Open Source

I’m going to get in trouble for writing this… Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/Harper economic stimulus plan. Sure, good software is expensive, but it doesn’t always have to be. And [...]

Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service. “Winning a Stevie Award for Sales and Customer Service in [...]

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as [...]

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