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CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate

In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.

Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]

Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP

Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users understand technologies and then select the right providers for their business.

“Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a decade [...]

CRM plus Project Management = JobBlogs Social CRM

Become Vitally Important to Your Customers with JobBlogs’ Social CRM

Sharing information with customers and with your staff throughout the idea, proposal and service delivery stages of a project nurtures conversations and trust. JobBlogs keeps the conversation going to get work done.

Calgary – JobBlogs, a highly innovative SaaS (Software as a Service) offering is the first [...]

Facebook CRM via Microsoft Dynamics CRM technology

You knew this would be coming one day. That day is now.
I wrote about the risks and solution using Facebook to store your business contacts.
Facebook is the new “middleware”. Your Facebook messages may be as high as your regular daily emails and SMS text messages.
With Microsoft’s Dynamics CRM technology and the use if [...]

Sales Simplicity Software Gains Acceptance as CRM & Sales Automation Standard for Canadian Homebuilders

Canadian Builders Retool with Sales Simplicity Software. Company Adds Another 2,100 Annual Housing Starts to its User Base

Sales Simplicity Software, the widely acknowledged North American leader in Sales Automation, CRM, Marketing and Reporting tools for home builders, today announced widening acceptance of its products as the de facto standard for Canadian homebuilders.

Since the beginning [...]

Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions

Rave’s Compelling Game-Like User Experience and Strategic Insight into Sales Trends Answers Question “How Can I Spend My Time Most Profitably Today?”
SEATTLE, WA – Entellium, a global developer of on-demand Customer Relationship Management (CRM) software for small businesses, today announced the introduction of Rave Plus and Rave Complete, new CRM products within its Rave solutions [...]

Coveo G2B for CRM Enables a Complete View of Customer Information Deployable In Hours

Information access solution enables access to a unified view of customer data from CRM systems, tech support emails, support databases and more

BOSTON–Coveo Solutions Inc., a global provider of search-powered information access solutions, announced today the limited availability of Coveo G2B™ for CRM. Coveo G2B for CRM is the only information access solution to [...]

CoreTrac is Setting the Right Track for Banking-Specific CRM Solutions

Provider of ResourceOne annouces addition of American National Bank/Peoples National Bank to their expanding customer base
Austin, TX (PRWEB) June 9, 2008 — CoreTrac, Inc., provider of ResourceOne, the easy-to-use and affordable Client Relationship Management (CRM)/ Sales Force Automation (SFA) software solution for community financial institutions, announced today the addition of American National Bank / Peoples [...]

CRM Failures: Businesses Failing to Use CRM Software to Full Potential

I think there is an error in my headline today.

It should read:

Businesses are still failing to use their SOFTWARE to its full potential.

How many IT projects fail after 1 year? How many White Elephants or “Islands of Databases” do you have in your organization?

This picture best describes why most projects fail, including CRM implementations.

Here [...]

Boomi and AMS Partner to Simplify SaaS Integration for Accounting and Business Management Software Solutions

Easy, Affordable, On-Demand Integration Now Available for Small and Mid-Size Businesses
BERWYN, PA and SAN FRANCISCO, CA–(Marketwire – May 12, 2008) – Boomi, the market and technology leader for on-demand integration, and Accounting Micro Systems (AMS), a leading provider of accounting and business management software solutions to small and mid-sized businesses, today announced that they have [...]

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