Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

February 20, 2009 by CRM Help Desk

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year

LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service.
“Winning a Stevie Award for Sales and Customer Service in the category [...]

SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices

February 3, 2009 by CRM Help Desk

Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia

CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global customer [...]

Worldwide CRM Software Market to Grow to $13.3b in 2012

November 3, 2008 by CRM Help Desk

Strong CRM Growth Predicted
The worldwide customer relationship management (CRM) software market is poised for healthy growth through 2012 when revenue is forecast to reach $13.3 billion. Revenue is projected to surpass $8.9 billion in 2008, a 14.2 percent increase from preliminary 2007 revenue estimates of $7.8 billion, according to Gartner, Inc. in an earlier [...]

BigMachines Develops New Sales Quoting Application for Salesforce.com

November 3, 2008 by CRM Help Desk

BigMachines Develops New Sales Quoting Application for the Force.com AppExchange from Salesforce.com

Force.com platform offers ease of development and deployment for BigMachines on-demand software

From Dreamforce 2008

CHICAGO & SAN FRANCISCO — Salesforce.com’s Dreamforce Conference – BigMachines, Inc., a global leader in on-demand sales configuration and proposal software, announced that it is developing a new native application on [...]

NetSuite CRM Targets Salesforce.com Customers

October 22, 2008 by Jimson Lee

Netsuite is going for the jugular.
It’s no secret they are trying to steal customers from Salesforce.com at half the cost.
Maybe they were inspired by all the “help” Entellium got from other CRM companies such as Maximizer or EnterpriseWizard
Their program is called RenewForce and is available to any customer with a paid subscription [...]

Microsoft CRM Online Drops Price to 19 Dollars a Month

July 11, 2008 by Jimson Lee

Once upon a time you had to pay for a browser software, just like any other application such as word processing. Netscape Mozilla was a paid product, which you could purchase as a shrink wrapped box of software. I remember paying $39 for it back in 1995.

Of course, rivals lowered their prices until [...]

CRM Failures: Businesses Failing to Use CRM Software to Full Potential

June 4, 2008 by Jimson Lee

I think there is an error in my headline today.

It should read:

Businesses are still failing to use their SOFTWARE to its full potential.

How many IT projects fail after 1 year? How many White Elephants or “Islands of Databases” do you have in your organization?

This picture best describes why most projects fail, including CRM implementations.

Here [...]

SugarCRM Data Center Edition Beta Testing with Partners and Enterprise Customers

May 22, 2008 by CRM Help Desk

Partners can manage SugarCRM for their customers with SaaS infrastructure tools

Allows enterprise customers to provision, manage and monitor multiple SugarCRM implementations across business units

CUPERTINO, Calif.–SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today introduced Sugar Data Center Edition (DCE) – a new product line for SugarCRM partners and [...]

Enhanced Outlook Edition by Salesboom .com Drives User Adoption

April 16, 2008 by CRM Help Desk

Release of Salesboom.com’s Enhanced Outlook Edition allows Web Based CRM Software users to synch contacts, tasks, notes, appointments, emails, cases, accounts and opportunities from Outlook to the Salesboom.com platform with the added ability to associate this data from Outlook to multiple records within Salesboom.com.
Halifax, Nova Scotia April 15, 2008 — Salesboom.com™ leading vendor of Software-as-a-Service [...]

SAP Business One CRM Implementation Notes

April 9, 2008 by CRM Help Desk

SAP B1 ERP has integrated CRM functionality and you can purchase named user licenses for CRM only at half of the normal all-in-one user license price. Client Relation Management business logic typically fits to your sales people and considering typical business office, you may have as many as half of all office employee working [...]

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