Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year

LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service.
“Winning a Stevie Award for Sales and Customer Service in the category [...]

drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM

If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, [...]

Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service

Salesforce.com releases Service Cloud, the next-generation solution for customer service

Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years.

How can this help Customer Service?

Traditionally, the Customer Service [...]

iDashboards Completes Most Successful Year in Company History

Industry Demand for Affordable Performance Management Solutions and Increase in Customers Keys to Growth

TROY, MI — iDashboards, the leader in Business Intelligence (BI) dashboard software, today announced it has recorded year-to-date revenue growth of 55% over 2007. This growth was fueled by a significant increase in the number of customers across various industries.

New client acquisitions [...]

iDashboards and Parallax Technologies Offer Performance Dashboards for Contact Centers

Detroit, MI -– Parallax Technologies , providers of Contact Center solutions, and iDashboards, the leader in Business Intelligence (BI) dashboard software, are pleased to announce that the companies have entered a partnership to provide industry-leading business intelligence dashboard platforms. This strategic partnership will ensure that Parallax Technologies’ customers are equipped with the most comprehensive and [...]

Salesforce.com Acquires InStranet

Salesforce.com Acquires InStranet, Bringing Industry-Leading Knowledge Base Technology to Salesforce CRM Customer Service & Support

SAN FRANCISCO, — Salesforce.com, the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer (B2C) call centers. The acquisition brings powerful knowledge base [...]

AMR Research Report Ranks Top 10 CRM Vendors

The Top 3 on this list should come to no surprise.

What is surprising is Microsoft in 8th place and you can bet they’ll use their market leverage to hopefully climb to the top 3.

What’s also interesting the growth rate from 2006-2007, notably the CRM giants on this list.

As expected, Salesforce.com is doing fantastic with their [...]

IBM Technology To Protect Customer Data in the Call Center

Made in IBM Labs: IBM Technology to Protect Customer Data in the Call Center Industry — Next-Generation Data Masking Technology Advances Security and Privacy of Critical Customer Data

NEW DELHI, INDIA and BANGALORE, INDIA — Researchers at IBM’s India Research Laboratory have developed advanced data Relevant Products/Services masking technology that helps call centers protect critical data [...]

Talisma Releases Click to Call for Sales Support and Customer Service

Seamless Escalation from Web to Phone Improves Customer Experience and Contact Center Efficiency
BELLEVUE, Wash.–Talisma® Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced the release of Talisma Click to Call, a product that enables seamless escalation from Web to phone. For both sales support and customer service, Talisma Click to [...]

eGain Named “One to Watch” for 2008 by CRM Magazine

MOUNTAIN VIEW, CA, (MARKET WIRE) — eGain Communications (OTCBB: EGAN), provider of the industry’s top-rated* multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, announced today that CRM magazine has named the company as the “One to Watch” for 2008 in the web interaction management category.
The award was based on a [...]

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