Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
January 15, 2009 by Jimson Lee · Leave a Comment
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years. How can this help Customer Service? Traditionally, [...]
SugarCRM Announces Keynotes and Sponsors for SugarCon 2009
January 13, 2009 by CRM Helpdesk Software · Leave a Comment
IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in [...]
2nd International Cloud Computing Conference & Expo
January 11, 2009 by CRM Helpdesk Software · Leave a Comment
2nd International Cloud Computing Conference & Expo, New York City, March 30 – April 1, 2009 Everything you wanted to know about: Saas, PaaS, IaaS Automation Grid Software Elastic Computing Cloud Database Scalability Fabric Computing Green IT High-Performance Computing Service Management Web-scale Computing Standards With the advent of Cloud Computing, the cost of computation, application [...]
Weather Forecast Sun Mixed with Clouds – Sun Microsystems Acquires Q-layer
January 7, 2009 by CRM Helpdesk Software · Leave a Comment
Interesting developments from Sun Microsystems. It appears they see the value (and future!) of Cloud Computing by acquiring Belgium based Q-layer. It wasn’t long ago when Sun was the de facto choice in Enterprise level web and application servers. Of course, that was August 2000 when their share price was $250! Today, they are struggling [...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are [...]
Salesforce .com Outage – Cloud Computing becomes Black Clouds
January 6, 2009 by Jimson Lee · Leave a Comment
Almost a million subscribers were “literally in the dark” today between 12:40pm – 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were given. Some reports claim it was much earlier than that, which pushed the envelope to an hour. As well, trust.salesforce.com was down, so customers were unable to find the status [...]
CRM Software for Small Business InfusionSoft Raises $7.9 Million
January 4, 2009 by Jimson Lee · 2 Comments
InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive. If you wanted to sell a product, whether it’s a digital download or physical product, you should always leverage [...]
CRM Help Desk Software Predictions for 2009
January 1, 2009 by Jimson Lee · 2 Comments
These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be on your [...]
Genentech chooses Google Apps over Microsoft
December 28, 2008 by Jimson Lee · 1 Comment
“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October. South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional [...]
GRIDToday On-Demand Enterprise Suspends Publication
December 19, 2008 by CRM Helpdesk Software · Leave a Comment
Update: this organization has re-appeared as hpc in the cloud ** Prior note from their home page as GridToday end ’08 Dear On-Demand Enterprise Readers: Effective Dec. 19, 2008, we will be suspending publication of On-Demand Enterprise (formerly GridToday). We appreciate your consistent feedback to us over the years and would like to thank you [...]
