F5 Survey Shows Cloud Email Is Catching On
March 11, 2011 by CRM Helpdesk Software · Leave a Comment
Over three quarters of European companies have moved email to the cloud F5 Networks, Inc. (NASDAQ: FFIV), the global leader in Application Delivery Networking (ADN), today reveals that 77% of European organizations have piloted or used cloud email, making it the most popular cloud-based application to deploy, according to a study of 250 enterprises. The [...]
Cloud Computing Significant in BPM
February 25, 2011 by CRM Helpdesk Software · Leave a Comment
40% BPM Initiatives use Cloud Computing for 10+% of BPM Business Processes Recent surveys by analyst firm Gartner revealed that cloud computing is now a firm component in business process management (BPM) initiatives. The data shows however that cloud computing is not used in the same way within these initiatives. Specifically, one of the research [...]
Microsoft Dynamics CRM 2011 Released
February 17, 2011 by Vera Lang · Leave a Comment
Latest version Microsoft Dynamics CRM 2011 for on-premises and partner-hosted deployments released today. And with this, Microsoft now covers all options. With this current Microsoft Dynamics CRM release, client companies can choose: hosted online (aka cloud computing), hosted on their own corporate premises, or hosted by a partner. Benefits & Features of new Microsoft Dynamics [...]
Salesforce.com Superbowl Ad Out of Box
February 7, 2011 by CRM Helpdesk Software · 1 Comment
While many might have difficulty understanding what Salesforce.com’s Superbowl ad is all about, to me personally it reflects Salesforce.com inner corporate culture and way of thinking 100%. It’s bold. It’s rides the wave of popularity. It’s a young crowd that runs a business. Business is play and play is business. It’s a place where executive [...]
Free White Paper on Moving Infrastructure to Cloud, Safe and Sound
January 7, 2011 by CRM Helpdesk Software · Leave a Comment
Diversity Analyst Ben Kepes, has just offered us a good introductory white paper on cloud computing at Rackspace. The paper ‘Moving your Infrastructure to the Cloud: How to Maximize Benefits and Avoid Pitfalls’ can be useful for the early phases of decision making about migrating to the cloud. As Cloud Computing becomes more popular everyday, [...]
The Next Wave – CRM and Social Media Integration
January 3, 2011 by Jimson Lee · Leave a Comment
The tail end of 2010 saw a lot of acquisitions that solidified the importance of Social media into CRM and contact management systems. I’ve been test driving Xobni (InBox spelled backwards) and Gist and they both have some great features to increase productivity and customer insight. Knowledge is power. Both deserve a separate software and [...]
Top 10 Forces to Impact Outsourcing & IT Services Industry
September 17, 2010 by Vera Lang · Leave a Comment
Industry analyst & research firm, Gartner, Inc., identified 10 major forces that are actively reshaping the future of IT services and the outsourcing market ~ it stated in a press release last week. “Buyers, providers and investors in the IT services market confront the same confluence of market and technological forces, even though their approaches [...]
What is Saas, Paas, Iaas, …. ? Understanding Cloud Computing Lingo
January 25, 2010 by Vera Lang · Leave a Comment
This article defines SaaS, PaaS, IaaS, and other such Cloud Computing terms. While the markets seems saturated with sassy SAAS and PAAS definitions already, perhaps the myriad of slightly differently slanted definitions is making the concept a bit cloudy. As I showed in a cloud computing diagram in an article last week about vendors, there [...]



