Free or Cheap Help Desk Support Software

I’ve been focusing a bit too much on CRM and now it’s time to shift gears a bit. I’m going to focus on the small to medium business as a one or two person IT shop can simply use Outlook and public folders to track help desk tickets and incidents. Here are a few good [...]

NetSuite Gets Mixed Reviews From Analysts

From CNN. THE RATINGS GAME: NetSuite Gets Mixed Reviews From Analysts SAN FRANCISCO (Dow Jones) — About a month after NetSuite Inc.’s successful public debut, analysts remain upbeat about the software firm’s long-term prospects, but are divided on its near-term direction. NetSuite (N) shares were down about 1.5% early Tuesday afternoon at $28, up 8% [...]

Zoho CRM – Affordable Enterprise On-Demand CRM

2008 will be the year of Enterprise On-demand software and solutions. Make a decision based on costs, end-user usability & simplicity, and the ability to configure or customize. If the end user can’t figure it out, good luck getting approval. You may get a lot of garbage data from the resistance of the users doing [...]

Microsoft Working To Quell Partners’ SaaS Fears

Whenever a discussion about Software-as-a-Service breaks out among solution providers, one issue that immediately pops up is where the channel will not only fit into — but also profit from — a scenario in which applications are delivered by vendors to end users as services. Microsoft, which in the first half of the year plans [...]

Customer Support Solution – Does It Make A Difference?

Starting your own online business may seem to be the most lucrative option. But, if you really want to make a difference, then you will have to do a lot more than you can possibly perceive. You see, the success of your online business basically depends on how well the customers take to your products [...]

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