Seven Questions for Salesforce.com’s Parker Harris

Arik Hesseldahl from New Enterprise department of All Things Digital has a great interview with Parker Harris, the Executive Vice President for Technology of Salesforce.com, and one of the company’s four founders. With the recent earthquake in Japan, my initial thoughts about the company was the new data center.  Of course, the well being of [...]

Salesforce Chatter – 5 Great Concepts, One Missing Link

There’s enough chatter about Chatter these days. In the future, you can expect to see Chatter morphing in features.  A good example is the acquisition of DimDim with its teleconferencing and desktop sharing features. Let’s face it, the way we do business is different than 5 years ago, and enterprise software will certainly be different [...]

Is Chatter 2 only an Internal Collaboration Tool?

One of the caveats about Chatter 2 is that it’s reportedly an internal collaboration tool.  In some regard, Microsoft SharePoint is the same.  I’ll elaborate more in a minute. The success of Social Media relies on everyone being on line. And I mean everyone.  That includes your closest friends, business associates, family relatives (who sometimes [...]

Chatter 2, Facebook, Social Networking and Content Collaboration

One of the reasons why I like Chatter 2 is that no training is required.  No training means no costs and no downtime from employees. Unlike complex CRM and ERP implementations (and I know, I’ve been there), everyone knows how to use Facebook.  Okay, well not everyone. But it’s the same look and feel.  Consider [...]