PODCAST – Shadan Malik of iDashboards

November 25, 2008 by Jimson Lee

If you think data visualization is only for CRM or Support desk live metrics, think again.

In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process.

One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a manager [...]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Help Desk Software, Press Releases, Technology & Security | Leave a Comment

SugarCRM Announces SugarCon 2009

November 20, 2008 by CRM Help Desk

Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009
SugarCon 2009

CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in San Francisco, [...]

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Telus Achieves 280% ROI with On-Demand Salesforce CRM Deployment

November 17, 2008 by CRM Help Desk

Top Canadian telecommunications company increases sales performance and reduces cost with full payback in just four months

BOSTON — Nucleus Research analysts have independently examined the deployment of Salesforce CRM solutions at Telus Corporation to find a rapid return on investment (ROI) of 280% in four months time.

Telus is a leading national telecommunications company in Canada [...]

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EnterpriseWizard Announces Free CRM Upgrade for Entellium Customers

October 16, 2008 by CRM Help Desk

EnterpriseWizard Inc., the leading provider of adaptive, codeless CRM solutions for B2B organizations, today announced that it is offering Entellium customers a free upgrade to EnterpriseWizard CRM and transfer of their data.

Redwood City, CA — EnterpriseWizard Inc., the leading provider of adaptive, codeless CRM solutions for B2B organizations, today announced that it is offering Entellium [...]

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Salesforce .com Announces Dreamforce Europe

April 26, 2008 by CRM Help Desk

Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conference
LONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader in [...]

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Best Books on CRM – Must Reads

December 15, 2007 by CRM Help Desk

Learn More about CRM. Here are the best books on the topic:
1. “CRM at the Speed of Light, 3e“ is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and [...]

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