PODCAST – Shadan Malik of iDashboards
November 25, 2008 by Jimson Lee · Leave a Comment
If you think data visualization is only for CRM or Support desk live metrics, think again. In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process. One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a [...]
SugarCRM Announces SugarCon 2009
November 20, 2008 by CRM Helpdesk Software · Leave a Comment
Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009 SugarCon 2009 CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in [...]
Telus Achieves 280% ROI with On-Demand Salesforce CRM Deployment
November 17, 2008 by CRM Helpdesk Software · Leave a Comment
Top Canadian telecommunications company increases sales performance and reduces cost with full payback in just four months BOSTON — Nucleus Research analysts have independently examined the deployment of Salesforce CRM solutions at Telus Corporation to find a rapid return on investment (ROI) of 280% in four months time. Telus is a leading national telecommunications company [...]
EnterpriseWizard Announces Free CRM Upgrade for Entellium Customers
October 16, 2008 by CRM Helpdesk Software · Leave a Comment
EnterpriseWizard Inc., the leading provider of adaptive, codeless CRM solutions for B2B organizations, today announced that it is offering Entellium customers a free upgrade to EnterpriseWizard CRM and transfer of their data. Redwood City, CA — EnterpriseWizard Inc., the leading provider of adaptive, codeless CRM solutions for B2B organizations, today announced that it is offering [...]
Salesforce .com Announces Dreamforce Europe
April 26, 2008 by CRM Helpdesk Software · 3 Comments
Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conference LONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader [...]
Best Books on CRM – Must Reads
December 15, 2007 by CRM Helpdesk Software · Leave a Comment
Learn More about CRM. Here are the best books on the topic: 1. “CRM at the Speed of Light, 3e“ is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, [...]
