SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices
February 3, 2009 by CRM Helpdesk Software · Leave a Comment
Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global [...]
IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals
February 1, 2009 by CRM Helpdesk Software · Leave a Comment
ARMONK, NY – IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship management (CRM) systems via Software as a Service (SaaS). Hosted on IBM technology, iEnterprises provides CRM software — tailored to industries including construction, pharmaceutical, legal and others — [...]
InfoWorld Honors Zoho With 2009 Technology of the Year Award
January 29, 2009 by CRM Helpdesk Software · Leave a Comment
PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]
Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand
January 27, 2009 by CRM Helpdesk Software · Leave a Comment
Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry-leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet OnDemand is the Software as a [...]
Five9 Brings Cloud Computing to Call Centers
January 24, 2009 by CRM Helpdesk Software · Leave a Comment
Five9 Announces the New Release of Virtual Call Center Suite 7.1 On-Demand Call Center Software PLEASANTON, Calif. — Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.1. The new release includes a new workforce management offering, and a wealth of additional features focused on [...]
Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow
January 22, 2009 by Jimson Lee · Leave a Comment
There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here) 2. Gartner EXP Worldwide Survey of More than [...]
FrontRange Launches HEAT Service & Support 9.0
January 20, 2009 by CRM Helpdesk Software · Leave a Comment
FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features [...]
DataForceCRM Guarantees Results or Customers Get Money Back, No Questions Asked
January 19, 2009 by CRM Helpdesk Software · Leave a Comment
Low Cost CRM Software, High Value, Instant Success or your Money Back Enterprise Strength CRM for 10/user/month DataForceCRM a maker of sales lead management software and CRM (customer relationship management software) is starting a new trend in the software marketplace. DataForceCRM guarantees results or customers get money back, no questions asked. CRM users have struggled [...]
Report – United Nations May Choose SAP for ERP system
January 18, 2009 by Jimson Lee · Leave a Comment
The United Nations has confirmed reports of negotiating a deal with to SAP for their ERP system. According to a German paper last Wednesday, the deal may be worth $300M USD from the Walldorf, Germany-based software vendor. The contract had not yet been finalized. This is one of the largest public-sector deployments to date, if [...]
Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP
January 16, 2009 by CRM Helpdesk Software · Leave a Comment
Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users understand technologies and then select the right providers for their business. “Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a [...]
