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Helpstream Announces Winter 2009 Release

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com

Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it.

1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here)

2. Gartner EXP Worldwide Survey of More than 1,500 [...]

CRM Help Desk Software Predictions for 2009

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be [...]

5 New Year Resolutions to Get Your Call Centre Fit for 2009

The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions.

With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one [...]

Forecast SAAS Growth Makes Governance More Important

Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.
Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third [...]

IT Security Spending On The Rise

Spending on IT security will continue to grow next year, according to new data unveiled by Forrester Research, Inc. on the first day of its Security Forum.
The Forrester Business Data Services survey, which polled more than 1,200 North American enterprise and SMB security decision-makers, found that
21 % of respondents expect to increase [...]

GRIDtoday On-Demand Enterprise Suspends Publication

From their home page of www.on-demandenterprise.com:

Dear On-Demand Enterprise Readers:

Effective Dec. 19, 2008, we will be suspending publication of On-Demand Enterprise (formerly GridToday). We appreciate your consistent feedback to us over the years and would like to thank you for your loyal readership.

Best wishes to you and yours for a happy, healthy holiday season and for [...]

Financial Advisors Simplify and Increase Production with smarshCRM

Archiving & Compliance Leader Smarsh Integrates CRM Into Suite of Compliance-Based Services

PORTLAND, Ore.–Smarsh®, a leading managed service provider of innovative, secure and reliable archiving and compliance solutions, has introduced smarshCRM, its state-of-the-art, Web-based customer relationship management (CRM) service designed for financial advisors and other sales professionals with long-term, relationship-based practices.

smarshCRM is a high-touch, client-centered, total [...]

Webroot Releases Web Security SaaS to Protect from Increasing Web-based Malware Threats

As we become more dependent on our browser from SAAS and cloud computing, the importance of of anti-spyware and malware threats cannot be more emphasized.

Several years ago, I used Webroot’s anti-spyware software as they were one of the first to market an anti-spyware product in this heavily competitive market.

Today, chances are you are using Symantec [...]

Gartner says Worldwide SaaS Revenue in Enterprise Application Markets will Grow 27 percent in 2008

Gartner Says Worldwide SaaS Revenue in the Enterprise Application Markets Will Grow 27 Per Cent in 2008

Total SaaS Revenue Will More than Double by 2012

Egham, UK — Worldwide software-as-a-service (SaaS) revenue in the enterprise application markets* is on pace to surpass $6.4 billion in 2008, a 27 per cent increase from 2007 revenue [...]

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