10 Essential Tip Regarding ERP (Enterprise Resource Planning) You Should Know
March 6, 2008 by CRM Helpdesk Software · Leave a Comment
Enterprise resource planning and implementation in any organization needs knowledgeable selection of the right ERP software.
How to Select and Implement an ERP System – part 1
March 2, 2008 by CRM Helpdesk Software · Leave a Comment
By Kael WHAT IS ERP? ERP is a term that is widely used yet probably not well understood. It stands for Enterprise Resource Planning and although it was initially targeted to manufacturing companies, today it encompasses any product that can be used across an enterprise. When implemented effectively, ERP enables companies to break down traditional [...]
Latest News in Enterprise On-Demand Software – Feb 28, 2008
February 28, 2008 by CRM Helpdesk Software · Leave a Comment
After Breakout Growth in 2007, Daptiv Set to Pioneer Enterprise Work … Forbes – Daptiv, the on-demand leader in collaborative business software, today announced business results from 2007, highlighted by an explosion in the total number of Daptiv users by 116 percent. During the year, Daptiv added 165 new customers. Between 2005 … SaaS and [...]
Latest News in Enterprise On-Demand Software – Feb 15, 2008
February 15, 2008 by CRM Helpdesk Software · Leave a Comment
Premiere Global Services Standardizes on NetSuite Global CRM Software MSN MoneyCentral – SAN MATEO, Calif., Feb. 14 /PRNewswire-FirstCall/ — NetSuite Inc. N , a leading vendor of on-demand, integrated business management software suites that include Accounting / Enterprise Resource Planning (ERP), Ecommerce and Customer Relationship … PhoneFusion to Showcase Enhancements to Intelegen Enterprise Class … [...]
NetSuite Gets Mixed Reviews From Analysts
January 31, 2008 by CRM Helpdesk Software · 1 Comment
From CNN. THE RATINGS GAME: NetSuite Gets Mixed Reviews From Analysts SAN FRANCISCO (Dow Jones) — About a month after NetSuite Inc.’s successful public debut, analysts remain upbeat about the software firm’s long-term prospects, but are divided on its near-term direction. NetSuite (N) shares were down about 1.5% early Tuesday afternoon at $28, up 8% [...]
Charter Communications 14,000 Customers Loses Email
January 29, 2008 by Jimson Lee · Leave a Comment
People often wonder why I use Outlook as my desktop client that polls and pulls my POP3 email from Yahoo and Gmail. More recently, Gmail supports IMAP, with the “labels” sorted in nice folders. In my article Combining the Power of Gmail and Outlook Email, I gave 5 powerful and productivity tips when used together. [...]
Latest News in CRM Help Desk Software – Jan 15, 2008
January 15, 2008 by CRM Helpdesk Software · Leave a Comment
Epicor/CRS Announces Expanded International Capabilities and Support Consumer Electronics Net – … in Malaysia, which will provide implementation, training and help desk and … of Epicor Software Corporation – provides retail management software, hardware, and services to help its … resource planning (ERP), customer relationship management (CRM … 3DXplorer(R) From Altadyn to Change Web Landscape [...]
CRM Not Helping: Customer Service Getting Worse
January 9, 2008 by Jimson Lee · Leave a Comment
The article is from CRM Not Helping: Customer Service Getting Worse, Accenture Finds By TMCnet Contributing Editor’s David Sims. Here’s what all those billions of dollars spent on CRM have bought you: A recently-released study by Accenture find that — brace yourself — companies “are not keeping pace with consumers‘ rising expectations for service, especially [...]
Understanding the Problem of Data Security and Encryption – Part 2
December 24, 2007 by CRM Helpdesk Software · Leave a Comment
Continuation of part 1 of the article: Data Proximity – Security that enables data at work. We can apply our understanding of inward and outward facing data, encrypted data at work as well as endpoint security and devise a solution based on Data Proximity. Data Proximity is the ability to access secure data while “proximal” [...]
ITIL® v3 – What You Need to Know about the New Version of ITIL Methodology
December 20, 2007 by CRM Helpdesk Software · Leave a Comment
ITIL v3 – What You Need to Know about the New Version of ITIL MethodologyBy Jill Knapp The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses [...]



