Helpstream Announces Winter 2009 Release
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com
Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]
SugarCRM Announces Keynotes and Sponsors for SugarCon 2009
January 13, 2009 by CRM Helpdesk Software · Leave a Comment
IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference
CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in San [...]
CRM Software for Small Business InfusionSoft Raises $7.9 Million
January 4, 2009 by Jimson Lee · 2 Comments
InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive.
If you wanted to sell a product, whether it’s a digital download or physical product, you should always leverage [...]
PODCAST – Shadan Malik of iDashboards
November 25, 2008 by Jimson Lee · Leave a Comment
If you think data visualization is only for CRM or Support desk live metrics, think again.
In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process.
One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a manager [...]
Zoho Mail vs. My Ultimate Email System – Google Apps, Gmail IMAP, Outlook, and Blackberry
October 13, 2008 by Jimson Lee · 1 Comment
For me, the ultimate email system has to include 4 things:
- be available anywhere by a browser
- an off-line mode where I can work on my laptop in an airplane or areas with no Internet access
- mobile support for my Blackberry Curve
- the above 3 must be synchronized
If I want to get more granular [...]
Need Support or Help Desk for Gmail? Slim and None
October 9, 2008 by Jimson Lee · Leave a Comment
Last August, I wrote about the massive Gmail outage that lasted several hours.
It’s no secret I am a big fan of Software-as-a-service, as well as cloud computing. Especially when the upfront and ongoing costs are slim or none.
You know the old joke when you buy a vacuum or encyclopedias from a door-to-door salesman? [...]
Survey Shows CEOs Are Making Collaboration a Top Priority
July 23, 2008 by Jimson Lee · 5 Comments
This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out.
Ever since EDP was renamed to DP, then MIS, IS, and now IT, we know that the business plan must be in line with the technology road map. There is a lot of [...]
ERP Awards Grants For Alternative Energy Sources
May 1, 2008 by CRM Helpdesk Software · Leave a Comment
Three Texas A&M research teams from the College of Agriculture and Life Sciences, College of Science and Dwight Look College of Engineering have been awarded significant funding for research into alternative energy sources from Texas A&M’s Energy Resources Program (ERP).
The three teams will conduct research regarding production of hydrogen, refinements to biofuel production and [...]
Can LinkedIn Increase Your Sales?
April 24, 2008 by Jimson Lee · 6 Comments
With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo.
It’s not really a social bookmark, but rather an online social networking hub, as well as a job posting site competing for recruiter dollars from Craigslist, HotJobs and Monster.
One of [...]
Why I Love Salesforce.com Integration with Google Apps
April 15, 2008 by Jimson Lee · 1 Comment
Etelos CRM for Google Apps, step aside.
Is the end of software really here?
Salesforce.com and Google Apps both offer business software as a service, and now the companies have joined forces. Salesforce for Google Apps will provide an integration of the enterprise-oriented application suites.
The collaboration makes Google Apps available for all Salesforce.com customers at no [...]
