Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are [...]
DataForceCRM Announces an Affordable CRM
December 18, 2008 by CRM Helpdesk Software · 1 Comment
DataForceCRM, a leader in affordable CRM solutions, is offering CRM comparison guide. This guide is for CRM users and shoppers and compares feature to feature and function to function of the commercial CRM to the DataForceCRM solution. Dallas, TX, — DataForceCRM, a leading open source CRM provider, is offering a CRM software comparison guide to [...]
Zoho Creator Takes On Role as Google App Engine IDE
December 16, 2008 by CRM Helpdesk Software · Leave a Comment
Zoho Creator Deploys Apps to Google App Engine PLEASANTON, Calif.– Zoho today announced that Zoho Creator has been integrated with Google App Engine, enabling applications built with Zoho Creator to be deployed on Google’s infrastructure. The move effectively makes Zoho Creator an integrated development environment for Google App Engine that lets users deploy their applications [...]
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite
December 14, 2008 by CRM Helpdesk Software · Leave a Comment
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite’s Unmatched Single Application for Ecommerce SAN MATEO, Calif – NetSuite Inc., a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced that its Ecommerce software editions have helped several Ecommerce customers grow [...]
Free Help Desk Software Announced by Web Help Desk
December 9, 2008 by CRM Helpdesk Software · Leave a Comment
Web Help Desk, a leading cross-platform help desk software solution, announced a Free Edition for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. FREMONT, CA — Web Help Desk, a [...]
nGenera Achieves Third Quarter Growth with Talisma CIM Products
December 4, 2008 by CRM Helpdesk Software · 1 Comment
You may remember Talisma Corp. making headlines last month when it was officially sold to nGenera Corp. for an undisclosed amount. Before the purchase, NGenera acquired five companies in the previous 14 months, putting themselves in an aggressive path of growth in today’s tough economic times. Growth Fueled By Need to Maintain Customer Satisfaction & [...]
SplendidCRM Software Releases Enterprise 3.0 with a New Workflow Engine
December 3, 2008 by CRM Helpdesk Software · Leave a Comment
RALEIGH, N.C. — SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 3.0 of its flagship platform SplendidCRM. The release of Version 3.0 marks a milestone as it introduces the SplendidCRM Workflow Engine as a flagship feature in the new SplendidCRM Enterprise [...]
PODCAST – Shadan Malik of iDashboards
November 25, 2008 by Jimson Lee · Leave a Comment
If you think data visualization is only for CRM or Support desk live metrics, think again. In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process. One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a [...]
Financial Advisors Simplify and Increase Production with smarshCRM
November 20, 2008 by CRM Helpdesk Software · Leave a Comment
Archiving & Compliance Leader Smarsh Integrates CRM Into Suite of Compliance-Based Services PORTLAND, Ore.–Smarsh®, a leading managed service provider of innovative, secure and reliable archiving and compliance solutions, has introduced smarshCRM, its state-of-the-art, Web-based customer relationship management (CRM) service designed for financial advisors and other sales professionals with long-term, relationship-based practices. smarshCRM is a high-touch, [...]
Telus Achieves 280% ROI with On-Demand Salesforce CRM Deployment
November 17, 2008 by CRM Helpdesk Software · Leave a Comment
Top Canadian telecommunications company increases sales performance and reduces cost with full payback in just four months BOSTON — Nucleus Research analysts have independently examined the deployment of Salesforce CRM solutions at Telus Corporation to find a rapid return on investment (ROI) of 280% in four months time. Telus is a leading national telecommunications company [...]



