CRM in the Eye of Adversary Economic Climate
CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as [...]
drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
February 18, 2009 by Jimson Lee · Leave a Comment
If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, with more and [...]
Forums, Blogs and Wikis can Help Businesses Save Costs and Optimize Processes
February 16, 2009 by CRM Helpdesk Software · Leave a Comment
United Planet implements Web 2.0 technologies as part of its Enterprise Portal to help businesses increase efficiency during the current economic climate London – United Planet (www.unitedplanet.com), one of the leading developers of Enterprise Portal software in Europe, has highlighted the importance of efficient information management and sound internal communications for all small to medium [...]
NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution
February 11, 2009 by CRM Helpdesk Software · Leave a Comment
Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software [...]
Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand
January 27, 2009 by CRM Helpdesk Software · Leave a Comment
Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry-leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet OnDemand is the Software as a [...]
DataForceCRM Guarantees Results or Customers Get Money Back, No Questions Asked
January 19, 2009 by CRM Helpdesk Software · Leave a Comment
Low Cost CRM Software, High Value, Instant Success or your Money Back Enterprise Strength CRM for 10/user/month DataForceCRM a maker of sales lead management software and CRM (customer relationship management software) is starting a new trend in the software marketplace. DataForceCRM guarantees results or customers get money back, no questions asked. CRM users have struggled [...]
Google Apps Premier Edition Allows Better Password Control
January 19, 2009 by Jimson Lee · 1 Comment
This is good news to users of Google Apps Premier Edition, like Genentech. The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to the whole suite of applications under Google Apps, including Gmail, Docs, and Spreadsheets. Google Apps administrators can now set a minimum password [...]
Report – United Nations May Choose SAP for ERP system
January 18, 2009 by Jimson Lee · Leave a Comment
The United Nations has confirmed reports of negotiating a deal with to SAP for their ERP system. According to a German paper last Wednesday, the deal may be worth $300M USD from the Walldorf, Germany-based software vendor. The contract had not yet been finalized. This is one of the largest public-sector deployments to date, if [...]
2nd International Cloud Computing Conference & Expo
January 11, 2009 by CRM Helpdesk Software · Leave a Comment
2nd International Cloud Computing Conference & Expo, New York City, March 30 – April 1, 2009 Everything you wanted to know about: Saas, PaaS, IaaS Automation Grid Software Elastic Computing Cloud Database Scalability Fabric Computing Green IT High-Performance Computing Service Management Web-scale Computing Standards With the advent of Cloud Computing, the cost of computation, application [...]
ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected
January 7, 2009 by CRM Helpdesk Software · Leave a Comment
New Report Reveals ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected Panorama Consulting Group Issues 2008 ERP Report DENVER — Implementing an enterprise resource planning (ERP) project in the estimated time, for the estimated cost, and with satisfying results is a rare occurrence, according to a new study issued [...]
