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CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate

In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.

Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]

NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution

Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles

Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains

SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software suites that [...]

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount

The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud

The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers

SAN [...]

InfoWorld Honors Zoho With 2009 Technology of the Year Award

PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]

2009 Data Privacy Day

Today is Data Privacy Day.

29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year

This program was designed to raise awareness about data privacy practices and rights.

While it may seem like this is targeted to major corporations, government, and the academic world, one of the initiatives of Data [...]

SmartTurn Lowers Entry Barrier for Enterprise-class Warehouse and Inventory Management Software

Runaway success of company’s SaaS WMS and financial growth spur expansion into new San Francisco headquarters

SAN FRANCISCO — 2008 marked a major milestone for SmartTurn as the leading On-Demand Inventory and Warehouse Management System (WMS) provider experienced wide adoption with 3PLs, wholesale distributors, and manufacturers among others. SmartTurn’s on-demand WMS has rapidly become the solution [...]

SugarCRM Announces Keynotes and Sponsors for SugarCon 2009

IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference

CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in San [...]

ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected

New Report Reveals ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected

Panorama Consulting Group Issues 2008 ERP Report

DENVER — Implementing an enterprise resource planning (ERP) project in the estimated time, for the estimated cost, and with satisfying results is a rare occurrence, according to a new study issued today by [...]

Forecast SAAS Growth Makes Governance More Important

Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.
Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third [...]

Top 30 Countries for Offshore Services in 2008

India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions
Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as offshore locations, and has announced [...]

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