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SmarterTrack Customer Service Software Integrated into Parallels APS

June 3, 2008

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PHOENIX–(BUSINESS WIRE)–SmarterTools, Inc.—a leading developer of Web-based, enterprise-class applications for businesses and hosting environments—is proud to announce the integration of its SmarterTrack Customer Service Software into the Application Packaging Standard (APS) Catalog being enabled by Parallels. The APS Catalog is a repository for a broad range of applications that will help Parallels Hosting Provider customers offer business applications, like SmarterTrack, to the enterprise, SMBs, and end users.

SmarterTrack provides all the features and functionality of a robust Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, and Reporting software applications delivered within one elegant web interface. Coupled with its unique ability to automate and extend to external databases and applications, SmarterTrack can effectively replace multiple applications and services, such as Live Person [LPSN], Bold Chat, Sales Force CRM [CRM], Kayako, Cerberus, and many more—saving time, overhead, and integration costs.

“SmarterTrack will give Parallels customers and partners the ability to access a truly world-class Customer Service solution for the first time through the APS system,” said Jeff Hardy, Vice President of Business Operations for SmarterTools. “We are proud to have SmarterTrack customer service software associated with Parallels and APS.”

APS was developed by Parallels to simplify the integration of web applications into hosting environments. The standard packaging format allows software developed by independent software vendors (ISVs) to be distributed by service providers. APS-certified applications can be easily integrated in hosting platforms that also conform to this standard.

“SmarterTools is well-known for providing innovative and reliable software to hosting companies and businesses all over the world,” said Soeren von Varchmin, Vice President of SaaS and Service Providers International for Parallels. “SmarterTrack’s flexible installation architecture—with Dedicated, VPS, and Shared Server configurations—makes it an ideal fit for distributing the APS packaged application through our control panel products.”

About SmarterTools Inc.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Customer Service Software, and Web Log Analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries. Additional information about SmarterTools Inc. and the SmarterTools product line is available at the Company Web site (http://www.smartertools.com).

About Parallels - Optimized Computing

Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia. For more information, please visit www.parallels.com.

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Written by CRM Help Desk · Filed Under Press Releases 

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