Sipgate Launches Innovative Business Phone Service

July 21, 2009 by CRM Helpdesk Software · 1 Comment

Please note it is your responsibility to evaluate the accuracy, completeness and usefulness of any information, opinion or advice contained in the content below.

Now, Companies Can Move their Telephony Service to the Cloud

San Francisco, CA — VoIP pioneer sipgate (www.sipgate.com) launched a new “Team Edition” of their US telephony service. The entirely web-based service replaces both phone systems and phone lines, allowing small and mid-size companies to move their corporate phone service to the cloud. sipgate team starts at $2 per user per month, and a 30-day free trial is available.

sipgate team provides each employee with online access to their inbox containing phone logs, faxes, recordings and voicemail messages. Collaboration features like forwards, labels and comments allow coworkers to be more productive. It also allows employees to return calls at the click of a button, or sign and send faxes through a WYSIWYG interface on the company letterhead. Most functions such as call forwarding, call recording, and 3-way calling can be activated with a single click on the interface, making features previously hidden in phone systems accessible for employees and, consequently, businesses more productive.

“Our aim is to make telephone service as easy to use as email,” said Thilo Salmon, CEO of sipgate. “If you can use email, you now know enough to run your company’s corporate telephony system. We think this service will resonate particularly well with entrepreneurial companies and firms that have already realized the benefits from other cloud-based services like hosted CRM or email.”

Each employee stays in control over where to answer calls and even have their VoIP, landline and mobile phones ring in parallel; the call is routed through to whichever handset is picked up first. While on a call, it is simple to bridge-in other callers, transfer the call or even record it. Those employees given administrative privileges can add new users, office locations and blocks of phone numbers at the click of a button, with new additions available to use from the moment ordered. The system has been designed to be simple for administrators to set up and maintain, cutting down the time, effort and cost of traditional telephony systems.

sipgate team offers a rich feature set designed to make companies more productive, collaborative and efficient such as:

Quick to deploy, manage and use–With an interface similar to Web-based email, it’s simple, fast and intuitive to use. Employees can browse their inbox and outbox for a complete history of voicemail messages, calls, recordings and faxes.
Save time by letting employees manage their telephony preferences–While administrators have preferred access to add new users, office locations and blocks of phone numbers, employees can manage their own preferences without any further help.
Promote team collaboration with CRM-like functionality–Calls can be routed to multiple employees simultaneously—such as customer service representatives–and accessed through the Web, where the calls can be tagged and noted with action taken.
Enhanced Web-fax–Faxes can be sent and received online. Using uploaded letterheads and signatures, employees can send official-looking faxes over the Web and sign them with a click.
Announcements–Auto-attendants can replay recordings and direct callers based on keyed-in numbers.
Scalability–There is no limit to the number of phone numbers that can be added to the service. Employees can be added or remove as a business is evolving.

An introductory offer is available to companies with up to one hundred users, and costs from just $2 per user per month and is offered as a one month rolling contract. Team Edition can be set up within minutes and is available as a fully-functional, no-strings-attached, 30-day free trial available at www.sipgate.com/team. No credit card is required for the trial and there is no need to cancel if companies opt to discontinue using the service.

About sipgate
Based in San Francisco, sipgate is a well-established, recognized company in Europe where it has been successfully building its telecom business since 2004. Today, it is arguably the most popular “network agnostic” phone service in a number of European countries catering to a six figure user base.

sipgate® is a trademark used under permission by sipgate, Inc.

Recent Articles on CRM Help Desk Software.com

Filed under Press Releases, Technology Security · Tagged with

About CRM Helpdesk Software
CRM HELP DESK Software.com is a leading resource for Information Technology managers and Sales professionals. The Blog provides quality content and research that managers at any size company or organization to choose the right CRM, Service Desk, & Enterprise products and services for their business.

Comments

One Response to “Sipgate Launches Innovative Business Phone Service”

Fred Wood says:

August 18, 2009 at 4:46 am

Sipgate Team has changed its offering – in a very short space of time – it no longer offers auto-attendants. I first visited the Sipgate website on Aug. 7, and at that time they mentioned auto-attendants in several places on the Sipgate Team page. Well, the page has changed and as of yesterday (8/17/09) Sipgate support says they do not offer auto-attendants. Very disappointing.