Request Tracker – Open Source Enterprise Grade Ticket System

Here is an alternative choice to an open source ticket system such as the popular OpenSource Ticket Request System (OTRS).

Request Tracker is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

Also written in object-oriented Perl, Request Tracker is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

Request Tracker manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

Features:

• Track Critical Data
• Convenient for End Users
• Easy to Customize
• Platform Independent
• Open Source

RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

More information can be found on their website at http://www.bestpractical.com/rt/ or the definitive book RT Essentials.

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