CRM Systems

• IT Execs Agree Social Media Improves Customer Relations
• vtiger CRM On Demand: True Open Source CRM in the Cloud
• SugarCRM Announces New User Interface, Enhanced Features with Beta Release of Sugar 6
• SalesLogix – not just a Sales Tool
• Ecenta and Sky Technologies release SAP CRM from the desktop PC

CRM Planning & Implementation

• V-Soft Launches VPRMS, V-Soft Product Recall Management Software
• Veeva CRM Upgrades Enhances Mobility, Analytics, and Formulary Management
• What is CRM? Screw Technology. It’s Culture, Rules & Metrics
• 2 Key Points in Choosing a CRM System [VIDEO]
• Avidian Technologies Announces Prophet OnDemand Premium Edition

Help Desk Software

• Dreamforce 2009 Opening Keynote – Notes from Underground #DF09
• Dreamforce 2009 Keynote 1 [VIDEO] #DF09
• LiveTime Releases New SaaS based ITIL 3 Service Management and Help Desk
• Fujitsu Launches New Desktop Managed Services
• Don’t Lay-off Employees for SaaS – Go Open Source

Technology & Security

• GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
• HP and Avaya Collaborate to Advance Unified Communications Solutions for the Enterprise
• Symantec Tool Challenges Small Businesses to Assess their Exposure to Information Risk
• Mimecast Launches First Always-On Continuity Service for BlackBerry Smartphone Users
• Cybercrime’s Financial and Geographic Growth Shows No Slowdown during the Global Economic Crisis

ISO 20000

• Hacker Swipes E-Mail Passwords From Convio Database
• Managing Risk in Information Technology – Part 2
• Managing Risk in Information Technology – Part 1
• ITIL®: Understanding and Using IT Service Management
• Helpdesk Software – Planning New Product And Sales?

Press Releases

• Business by Design – SAP to release Software as a Service for Small Businesses in July
• Mimecast Launches First Always-On Continuity Service for BlackBerry Smartphone Users
• Sunrise launches Iguana self-service
• Microsoft Dynamics GP 2010 Debuts
• Cybercrime’s Financial and Geographic Growth Shows No Slowdown during the Global Economic Crisis

SaaS & On-Demand

• vtiger CRM On Demand: True Open Source CRM in the Cloud
• Enterprise Adoption Of Private Cloud To Boost Data Centre Outsourcing Over Next Five Years…
• vmforce. com – VMware, Salesforce announcement on April 27
• SugarCRM Announces New User Interface, Enhanced Features with Beta Release of Sugar 6
• DocuSign Launches New App on Salesforce.com’s ChatterExchange, Accelerating the Market Shift to Cloud 2

Sales & Marketing

• Customer Service Must be Less than 2 minutes?
• 2 Key Points in Choosing a CRM System [VIDEO]
• CRM in the Eye of Adversary Economic Climate
• drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
• Why CRM and Social Media is More Important in a Recession

Enterprise Resource Planning

• Microsoft Dynamics CRM 2011 Beta Coming in September
• ERP.com Releases the ERP Software Selection Checklist Tool to Expedite the ERP Software Selection
• DBSync Simplifies Microsoft Dynamics GP and Salesforce.com Integration
• The University of Scranton Announces New Online Certificate in Enterprise Resource Planning
• Microsoft Introduces Microsoft Dynamics ERP Two-Tier Connector for SAP Business Scenarios

• Sections

  • Cloud Computing (14)
  • CRM Helpdesk News (48)
  • CRM Planning & Implemenation (74)
  • CRM Systems (125)
  • Customer Service (55)
  • Enterprise On-Demand (108)
  • Enterprise Resource Planning (51)
  • Help Desk Software (35)
  • ISO 20000 (5)
  • IT Infrastructure Library (56)
  • Jimson Lee (26)
  • Marketing & Sales (16)
  • Press Releases (413)
  • Research & Case Studies (20)
  • Technology & Security (76)

CRM Systems

• IT Execs Agree Social Media Improves Customer Relations
• vtiger CRM On Demand: True Open Source CRM in the Cloud
• SugarCRM Announces New User Interface, Enhanced Features with Beta Release of Sugar 6
• SalesLogix – not just a Sales Tool
• Ecenta and Sky Technologies release SAP CRM from the desktop PC
• InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment
• SugarCRM announces new Open+ Partner Program
• Idea2, a Cloud-Based CRM Solution for Growing Businesses
• Smarsh Customer Relationship Management Solution Offers Speed And Simplicity To Investment Advisors
• V-Soft Launches VPRMS, V-Soft Product Recall Management Software

Customer Service

• IT Execs Agree Social Media Improves Customer Relations
• SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
• Customer Service Must be Less than 2 minutes?
• ManageMyComplaints.com Launches New Cloud Based Customer Complaint and Feedback Management Service
• Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions
• Google Wave and CRM, the Next Killer App?
• InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry
• The Redundant Help-Desk Techie thanks to AT&T Tech Support 360 and Intel VPro
• Yet Another Good Reason to use PGP – Bank Sends Email to Wrong Gmail User
• NewVoiceMedia unveils No-Software Call Centre Solution at Call Centre Expo 2009

IT Infrastructure Library

• LiveTime launches ITIL Service Management Cloud with Geolocation
• LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
• Service Catalog Still Top of ITSM Agenda
• Almost 50 Per Cent Of Organizations Don’t Understand The Importance Of A Defined SLA Process
• Government Bodies in Safe Hands with assyst from Axios Systems
• Sunrise launches Iguana self-service
• InfraDesk ITIL SaaS Service Desk Recognized by Forrester for IT Service Management
• InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment
• LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud