CRM Systems
- SugarCRM Brings CRM Thought Leaders Together at SugarCon 2012
- eXtremeCRM 2012 Berlin
- Veeva Announces Seamless Integration With Concur
- Live Salesforce Training to Provide Free Training to Unemployed
- Nucleus Research: CRM Returns $5.60 for Every Dollar Invested
CRM Planning & Implementation
- 2011 CRM Buyers Guide from CRMsearch.com
- Migrating Data From Oracle to Salesforce
- Salesforce Chatter – 5 Great Concepts, One Missing Link
- Comparing Costs: Microsoft CRM Dynamics, Salesforce .com and Oracle
- Comparing SugarCRM vs. Salesforce.com [Whitepaper]
Help Desk Software
- BMC Remedyforce Exceeds 100 Customers in 300 Days
- Zuora Implements Zendesk Cloud-Based Help Desk
- Defining your Service Cloud or Call Center
- Radian6 & Competitors- People are Waking Up
- Service Desk Managers Are Overloaded
Technology & Security
- eXtremeCRM 2012 Berlin
- Cloud Portability: OASIS Forms Technical Committee for Open Standards
- iDashboards Launches Enterprise Edition Version 7.5
- FinancialForce Launches Timecard App for the iPhone on Salesforce’s AppExchange Mobile
- Nucleus Research: CRM Returns $5.60 for Every Dollar Invested
ISO 20000
- Fox IT Accelerates the Delivery of Business Benefits from ITSM through its “Points of Service” Framework
- Hacker Swipes E-Mail Passwords From Convio Database
- Managing Risk in Information Technology – Part 2
- Managing Risk in Information Technology – Part 1
- ITIL®: Understanding and Using IT Service Management
Press Releases
- Business by Design – SAP to release Software as a Service for Small Businesses in July
- Mimecast Launches First Always-On Continuity Service for BlackBerry Smartphone Users
- Sunrise launches Iguana self-service
- Microsoft Dynamics GP 2010 Debuts
- Cybercrime’s Financial and Geographic Growth Shows No Slowdown during the Global Economic Crisis
SaaS & On-Demand
- Google Gmail Match to Microsoft
- Marriage Proposal (photos) : New First at #DF11
- What’s New at Dreamforce 2011 ~ #DF11
- Salesforce.com Unveils the Social Enterprise at Dreamforce 2011 #DF11
- Oracle Unveils Oracle Virtual Desktop Client App for iPad
Sales & Marketing
- SohoOS’ Cloud Micro Business Management
- #f8 FACEBOOK CONFERENCE, San Francisco, Sept 22
- Guerrilla Marketing at #DF11: Microsoft Launches CLOUD CRM FOR LESS Offer
- Salesforce.com SuperBowl 2011 Ad Video
- P2P versus B2B, B2C Marketing: Why People-to-People is Important
