Mansa Systems launches CloudFone, a unique cloud telephony solution for Salesforce users, powered by Twilio. CloudFone is an AppExchange application developed by Mansa Systems using cloud telephony technology that provides voice communication integrated into enterprise workflows while sent over internet, instead of using traditional phone lines.
“Availability of data and software anywhere there is an active internet connection has been the key reason for higher adoption of Salesforce CRM, thinking the same we conceptualized CloudFone. Since a large number of companies are looking for alternatives to employees working at the office and increasing number of employees on the go; making up a mobile workforce. CloudFone acts like a virtual secretary to them”, says Siva Devaki CEO and founder of Mansa Systems.
CloudFone leverages the Twilio platform that provides an open interface for businesses to build scalable and reliable communication applications. CloudFone provides Click-to-Call, Call-to-Lead and Call-to-Case features for Salesforce users.
Click-to-Call provides the users’ to dial any phone number in Salesforce from Account, Lead or Contact directly.
Call-to-Lead prompts the Salesforce lead owner to initiate a call with the prospect whenever a new lead is created.
Call-to-Case prompts the case owner to initiate a call with the customer whenever a new case is created. Additionally, whenever a case gets resolved, CloudFone makes a call to the customer saying that "Your case has been resolved".
CloudFone ensures that no business opportunity from Salesforce is missed and users stay close to their contacts all time which has a definitive positive impact on business.
CloudFone is offered for FREE for the initial set of customers. You can learn more about CloudFone on the attached link.
About Mansa Systems
Mansa Systems (mansasys.com) is a global enterprise application services provider with core competencies in cloud applications implementation, cloud application development, data management, business intelligence and mobile application development. Mansa Systems is headquartered in San Francisco, California with global offices in India, China and Costa Rica. To learn more about Mansa Systems, visit the link attached or our website.
Twilio is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications. Twilio’s simple, powerful API minimizes the learning curve required to build advanced, reliable communications applications, and its Pay-As-You-Go pricing model means customers pay for capacity only when they need it, not before.