LiveTime and Novell partner for Novell Service Desk

LiveTime’s integration with ZENworks, eDirectory and SUSE Linux Enterprise Server provides Novell with best of breed Cloud based ITIL Service Management solution.

Newport Beach, CA –– LiveTime Software, a leading provider of Web, SaaS, and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced an agreement with Novell for worldwide distribution of LiveTime as Novell Service Desk. The product will be generally available on November 11.

“LiveTime is committed to Open Standards and provides the perfect infrastructure for Request, Incident, Problem, Change and Configuration Management. LiveTime’s integrations, performance, and scalability made it an obvious choice to support Novell’s enterprise customer base,” said Rick Carlson, Director of Product Management at Novell.

LiveTime has been able to transform organizations’ customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex customization and training normally associated with ITIL solutions, customers are able to implement LiveTime within a matter of weeks not months.

LiveTime is pre-integrated with Novell ZENworks Configuration Management (ZCM) 10 and 11, ZENworks Desktop Management 6.5 or later, ZENworks Asset Management 6.5 or later, as well as eDirectory and closed loop email management with Groupwise 6, 7, and 8. This comprehensive integration allows customers to leverage their existing infrastructure for immediate ROI and improved customer service. In addition, LiveTime integrates with Novell’s Identity Manager 4 and runs on all editions of SUSE Linux Enterprise Server.

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com