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KnowledgeTree, SugarCRM And iNet Process Announce Integration

December 10, 2009 by CRM Help Desk

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KnowledgeTree, an Enterprise Content Management (ECM) provider focusing on affordable document management software, SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, and iNet Process, a European provider of ECM and CRM services, recently announced the commercial release of iNetDocs, an application that enables seamless integration between KnowledgeTree and SugarCRM.

With iNetDocs, documents and folders in the KnowledgeTree repository can be searched, browsed and retrieved from within SugarCRM and attached to all of the main modules within the CRM application, including leads, opportunities, contacts and accounts. A tab in the SugarCRM interface acts as a window directly into the repository.

According to Lionel Fernandes, manager at iNet Process, "iNetDocs turns SugarCRM into a complete workspace for the busy CRM professional. It is now possible to conduct most of the day’s work without ever leaving the SugarCRM application. This integration ensures greater collaboration and compliance by incorporating document access and control right into CRM business processes."

Professionals who use SugarCRM for their daily activities can now incorporate sales, marketing and other documents from the KnowledgeTree repository with the assurance that the most recent documents are being accessed. "Content management and CRM applications are a natural fit," said Jan Sysmans, Director of Product Marketing at SugarCRM. "Coupling it with KnowledgeTree via iNetDocs delivers a powerful solution meet the demands of today’s busy relationship and account managers."

iNetDocs has been available in a free community edition on SugarForge for nearly a year and is one of the most popular downloads from the site. The commercial edition includes features not available in the community edition, along with support. iNetDocs is available in both on-premise and SaaS versions of KnowledgeTree.

"We’re very excited about the commercial availability of iNetDocs," said Daniel Chalef, CEO of KnowledgeTree. "iNet Process is a valued partner of both KnowledgeTree and SugarCRM, and this product demonstrates their commitment to expanding the functionality of both our solutions for the benefit of the end users. iNetDocs will ease the administrative burdens that plague today’s account managers by making it possible for them to work seamlessly from one platform."

iNetDocs will be available starting at US$1490 for 20 users. For more information and to see a demo, visit www.knowledgetree.com/inetdocs

About KnowledgeTree

KnowledgeTree is an enterprise content management provider focusing on affordable document management software that is easily installed and used by business professionals. Offering commercial SaaS and on-site editions as well as a free, open source community edition, KnowledgeTree’s features — including workflow, version control and audit trails — help organizations manage the document lifecycle, promote collaboration, reduce paper and ensure compliance.

As a commercial open source company, KnowledgeTree is committed to affordability, accessibility and integration across operating systems and applications. Customers include organizations of all sizes in many industries, including life sciences, legal, financial and government sectors. KnowledgeTree is headquartered in Raleigh, NC. For more information, visit http://www.knowledgetree.com

About SugarCRM

SugarCRM is the world’s leading provider of open source customer relationship management (CRM) software. Over 5,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments.

For more information, visit http://www.sugarcrm.com.

About iNet Process

iNet Process is a leading European provider of services around open source CRM and DMS applications. As an active member of the SugarCRM community, iNet Process has some of the most popular projects on the SugarForge platform — including iNetDocs. iNet Process securely hosts solutions and assists organizations with specialized implementations, consulting, customization, training and support. For more information, visit http://www.inetprocess.com.

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Written by CRM Help Desk · Filed Under Enterprise On-Demand, Press Releases 

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