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  • CRM Helpdesk News (48)
  • CRM Planning & Implemenation (74)
  • CRM Systems (125)
  • Customer Service (55)
  • Enterprise On-Demand (108)
  • Enterprise Resource Planning (51)
  • Help Desk Software (35)
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  • IT Infrastructure Library (56)
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  • Press Releases (413)
  • Research & Case Studies (20)
  • Technology & Security (76)

CRM Systems

• IT Execs Agree Social Media Improves Customer Relations
• vtiger CRM On Demand: True Open Source CRM in the Cloud
• SugarCRM Announces New User Interface, Enhanced Features with Beta Release of Sugar 6
• SalesLogix – not just a Sales Tool
• Ecenta and Sky Technologies release SAP CRM from the desktop PC
• InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment
• SugarCRM announces new Open+ Partner Program
• Idea2, a Cloud-Based CRM Solution for Growing Businesses
• Smarsh Customer Relationship Management Solution Offers Speed And Simplicity To Investment Advisors
• V-Soft Launches VPRMS, V-Soft Product Recall Management Software

Customer Service

• IT Execs Agree Social Media Improves Customer Relations
• SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
• Customer Service Must be Less than 2 minutes?
• ManageMyComplaints.com Launches New Cloud Based Customer Complaint and Feedback Management Service
• Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions
• Google Wave and CRM, the Next Killer App?
• InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry
• The Redundant Help-Desk Techie thanks to AT&T Tech Support 360 and Intel VPro
• Yet Another Good Reason to use PGP – Bank Sends Email to Wrong Gmail User
• NewVoiceMedia unveils No-Software Call Centre Solution at Call Centre Expo 2009

IT Infrastructure Library

• LiveTime launches ITIL Service Management Cloud with Geolocation
• LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
• Service Catalog Still Top of ITSM Agenda
• Almost 50 Per Cent Of Organizations Don’t Understand The Importance Of A Defined SLA Process
• Government Bodies in Safe Hands with assyst from Axios Systems
• Sunrise launches Iguana self-service
• InfraDesk ITIL SaaS Service Desk Recognized by Forrester for IT Service Management
• InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment
• LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud