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  • CRM Systems (120)
  • Customer Service (54)
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  • Press Releases (371)
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CRM Systems

• InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment
• SugarCRM announces new Open+ Partner Program
• Idea2, a Cloud-Based CRM Solution for Growing Businesses
• Smarsh Customer Relationship Management Solution Offers Speed And Simplicity To Investment Advisors
• V-Soft Launches VPRMS, V-Soft Product Recall Management Software
• Australian CRM software youGROW to take on the Internationals
• Vertical Solutions, Inc. Announces VContactCenter, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer Service
• SugarCRM Announces SugarCon 2010, April 12-14
• SugarCRM Announces General Availability of Sugar 5.5
• Dreamforce 2009 Keynote Day 2 Notes from Underground [VIDEO] #DF09

Customer Service

• SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
• Customer Service Must be Less than 2 minutes?
• ManageMyComplaints.com Launches New Cloud Based Customer Complaint and Feedback Management Service
• Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions
• Google Wave and CRM, the Next Killer App?
• InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry
• The Redundant Help-Desk Techie thanks to AT&T Tech Support 360 and Intel VPro
• Yet Another Good Reason to use PGP – Bank Sends Email to Wrong Gmail User
• NewVoiceMedia unveils No-Software Call Centre Solution at Call Centre Expo 2009
• British Business Must Rethink Approach to Customer Loyalty

IT Infrastructure Library

• InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment
• LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud
• LANDesk Certified on 14 ITIL V3 processes for IT Service Management
• LiveTime 6.1 to support industry standard SAML and SAML 2 Single Sign-On (SSO) user authentication
• LANDesk Extends Market Leadership in IT Asset Management
• Axios Systems Is First Official Sponsor For The itSMF UK
• Service Desk Becomes Focus of IT Service Management Initiatives
• 50% of Large Organizations are Struggling with Business & IT Alignment
• ITSM Service Desk Survey Conducted by InteQ Reveals Ease of Adoption as Most Important Factor When Choosing a Solution Provider