Jamcracker, Zoho in Partnership to Offer On-Demand Business Applications to Telecomm and Service Providers
September 20, 2008 by Jimson Lee
It’s hard to believe Jamcracker is still around. I used their services in 2001-2002 to outsource my Microsoft Exchange hosting services as well as iPass remote dialup for all my corporate laptop users.
When the dot com meltdown hit full speed by 2003, I was certain Jamcracker (among hundreds of other companies) would not survive. After all, it was Charles Darwin (or Herbert Spencer to be precise) at its best: Survival of the Fittest. Fiscal fittest, that is.
But they proved me wrong and they are still going strong 5 years later.
Jamcracker, Zoho in Partnership to Offer On-Demand Business Applications to Telecomm and Service Providers
Award-Winning Zoho Online Applications Available for Resale through Jamcracker Services Delivery Network
SANTA CLARA & PLEASANTON, Calif.–Jamcracker, the on-demand services delivery company, and Zoho, today announced a strategic partnership to provide communications and IT service providers with a comprehensive suite of affordable, online business applications for resale to their customers. Effective immediately, the companies are offering award-winning products such as Zoho Business, Zoho CRM, Zoho Meeting, and Zoho Projects through the Jamcracker Services Delivery Network (JSDN). Zoho and Jamcracker plan to expand the number of available services in the coming months.
From the JSDN, Zoho applications can be sold as standalone services or bundled with other third party services in the Jamcracker catalogue, such as outsourced desktop management, data backup, etc., and offered alongside traditional voice and data Telco services to create customized small business solutions.
Zoho + Jamcracker = Increased Service Provider Revenues
The JSDN, which provides a front and back-end services delivery infrastructure, billing and settlement, as well as customer administration and support for services available from the Jamcracker catalogue, makes it easy for service providers and resellers to offer Zoho on-demand applications to their customers. The following Zoho applications are available on the JSDN:
Zoho Projects
An easy-to-use, yet powerful tool to manage projects online, including tasks, project milestones, group calendaring, time management and reporting, as well as group discussion through forums.
Zoho CRM
Provides a complete view of all customer activities, interactions and records to manage and understand customer life-cycles. Powerful reporting and analytics capabilities improve marketing, customer service, retention and sales.
Zoho Meeting
A cost-effective, secure web conference service for presentations, demos, trouble-shooting or remote assistance to customers when they need help.
Zoho Business
A full suite of office applications for editing and sharing documents and information online. Zoho Business includes Zoho Writer for word processing, Zoho Sheet for creating complex on-line spreadsheets, Zoho Show for creating compelling on-line presentations, Zoho Notebook for organizing and sharing meeting and project notes, as well as Zoho Mail, Calendar, Chat, Tasks and more.
“The Jamcracker service delivery network is an ideal fit for the Zoho Alliance Partner Program and our distribution strategy,” said Ian Wenig, Senior Director of Business Development for Zoho. “With Jamcracker, we can leverage a proven infrastructure to reach a global base of service providers who want to add value to their networks by offering Zoho to their customer base.”
“Zoho offers a powerful and comprehensive suite of online applications that are easy to use and provide all the tools SMEs need to run their business,” said Steve Crawford, vice president of marketing for Jamcracker. “We are pleased to offer our service provider and channel partners the ability to resell Zoho applications from the Jamcracker Service Delivery Network as stand alone services or bundled with their traditional telecom and IT offerings.”
Availability
Zoho Business, CRM, Meeting, and Projects applications are available immediately for resale by Jamcracker-affiliated service providers and resellers.
About Jamcracker
The Jamcracker Services Delivery Network enables Carriers, IT Resellers, and SaaS vendors to profitably deliver on-demand services to businesses of all sizes. Founded in 1999 by K.B. “Chandra” Chandrasekhar, the founder of Exodus Communications and chairman of e4e Services, Jamcracker’s mission is to enable on-demand service delivery on a global scale. Jamcracker is a privately held company with headquarters in Santa Clara, California, and offices in Bangalore, India. For more information, visit www.jamcracker.com.
About Zoho
Zoho is creating the most comprehensive suite of affordable, online collaborative productivity applications and business applications for today’s knowledge workers. To date, Zoho has launched 18 different applications and more are in the works. Zoho has received numerous awards including a 2008 PC WORLD 25 Most Innovative Products Award for Zoho Notebook and “Best Enterprise Start-up” at The 2007 Crunchies. Nearly 250 developers work on the Zoho suite. For more information on Zoho, please visit www.zoho.com.
Tagged:
2007, 2008, analytics, application, applications, business, CRM, customer, Customer Service, customers, data, enterprise, ERP, information, management, market, Marketing, microsoft, offers, on-demand, online, outsource, partner, process, product, saas, Sales, service, solution, solutions, source, support, web, zoho
Related Articles on CRM Help Desk Software.com
- Zoho Extends Chinese Reach With Baihui Partnership
- Zoho CRM offers Single Sign On (SSO)
- Zoho Welcomes Google Apps Users to Try Zoho Business Apps
- Zoho Mobile Expands Mobile Device Coverage
- Zoho Gadgets Target iGoogle, Facebook, Orkut
Recent Articles on CRM Help Desk Software.com
- myGPcloud Launches On-Demand, Cloud-Based ERP Solution
- LiveTime launches ITIL Service Management Cloud with Geolocation
- IT Execs Agree Social Media Improves Customer Relations
- vtiger CRM On Demand: True Open Source CRM in the Cloud
- SugarCRM Leaders to Present at OSCON Open Source Convention 2010
- GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
- LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
- Microsoft Dynamics CRM 2011 Beta Coming in September
- Sugar 6: CRM Made Simple
- ERP.com Releases the ERP Software Selection Checklist Tool to Expedite the ERP Software Selection
Free Newsletter
Sign up for the free Daily newsletter, filled with tips and ideas on how to choose a proper CRM, Help Desk, Customer Support, or Enterprise Content Management software system. Your email address will be kept confidential and won't be shared. Easily unsubscribe at any time.
If you enjoy the free information available on this site, you're sure to enjoy the free newsletter as well:
Share and Enjoy:
Comments
One Response to “Jamcracker, Zoho in Partnership to Offer On-Demand Business Applications to Telecomm and Service Providers”
Got something to say?
Complete List of CRM Vendors & Help Desk Vendors
Latest Headlines
- myGPcloud Launches On-Demand, Cloud-Based ERP Solution
- LiveTime launches ITIL Service Management Cloud with Geolocation
- IT Execs Agree Social Media Improves Customer Relations
- vtiger CRM On Demand: True Open Source CRM in the Cloud
- SugarCRM Leaders to Present at OSCON Open Source Convention 2010
- GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
Thanks for the post. Since you quoted Darwin, I’ll respond by paraphrasing Mark Twain, “Rumors of Jamcracker’s demise have been greatly exaggerated…”
Many good companies did get caught up in the melt-down of ‘03. Thankfully Jamcracker managed to survive, and business has never been better.
Business model is slightly different in that we now offer our aggregated services delivery entirely thru channels, which now include many of the world’s largest carriers as well as hundreds of VARs and MSPs.
Thanks,
Steve