If you work in a Call Center or Service Desk, you know the importance of customer scorecards, detailed support metrics, and overall customer service efficiency. As well, you probably track and measure incoming call volumes, problems resolved, and types of issues.
With the Beijing Olympics in full force, iDashboards presents an Olympic moment with Real Time Updates. If you haven’t heard of iDashboards, you’ve probably seen their dashboards in your work environment.
iDashboards is a leader and innovator in the field of enterprise dashboard software as well as one of the fastest growing companies in business intelligence. In addition, iDashboards has been awarded several patents in the space of data visualization for dashboards.
Why I like iDashboards:
- Flash based (not Microsoft Silverlight) and browser independent (i.e. Internet Explorer, Firefox, Safari, etc.)
- Platform independence (i.e. Windows or Linux servers)
- Data retrieval from multiple distributed databases – which is important since it’s pulling data from several venues
- Seamless reporting features with Microsoft Excel.
With the results aggregated and displayed in dashboards each day, sports fans can track their favorite athletes, countries and events.
The dashboard’s unique hover-and-click capabilities enable fans to select each country’s individual results by sporting event and individual athlete performance.
Additionally, Olympic sports icons direct users to the official Beijing Games Website (http://en.beijing2008.cn/sports/athletics/), providing live updates on the respective events.
To get a sample of what if feels like, you can capture and analyze the 2004 Olympics in Athens.
>> Click here to go to the iDashboards.
Now, if I could only get this for the iPhone or Blackberry…