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iDashboards and Parallax Technologies Offer Performance Dashboards for Contact Centers

December 10, 2008 by CRM Help Desk

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Detroit, MI -– Parallax Technologies , providers of Contact Center solutions, and iDashboards, the leader in Business Intelligence (BI) dashboard software, are pleased to announce that the companies have entered a partnership to provide industry-leading business intelligence dashboard platforms. This strategic partnership will ensure that Parallax Technologies’ customers are equipped with the most comprehensive and cutting edge business intelligence and performance management systems.

“We believe that iDashboards nicely complements Parallax’s portfolio of products and business objectives. The industry-leading dashboard technology from iDashboards connected with Quality Assurance, Performance Management and Customer Satisfaction data that exists in Contact Centers will deliver great value to Parallax customers,” stated Ernest LaBara, president, Parallax Technologies.

iDashboards offers immediate value to organizations through the seamless integration with existing Parallax Technologies offerings and underlying data sources. Some of the features that make iDashboards the best of breed dashboard solution are:

  • Enterprise Scalability – iDashboards delivers personalized dashboards to thousands of users; it provides LDAP integration, portal integration and a comprehensive security framework.
  • High User Adoption – The fully browser-based system provides unique right-click menu options that empower business users to customize their dashboards with little training.
  • Patented Visualization –Flash-based animation provides a rich visual experience offering dynamic “Visual Intelligence” into large amounts of data.
  • Alerts – Users can be notified through emails as well as dashboard alerts when a key performance indicator (KPI) exceeds a pre-defined threshold.

“We are thrilled that Parallax Technologies is using iDashboards to support Contact Center customers in visualizing key metrics and gauging performance,” said David Ferguson, Director of Business Development and Channels for iDashboards. “This partnership further demonstrates the value of dashboards for real-time data analysis and quick decision making in high-volume enterprise settings.”

About Parallax Technologies

Parallax Technologies is a Michigan based corporation specializing in Systems Integration and Contact Center Solutions. Parallax has brought together a powerful suite of applications that enable organizations to achieve substantial business benefits by optimizing the deployment of their customer’s workforce and the management of customer centric data in the contact center. As an application provider and systems integrator, Parallax Technologies delivers world-class solutions while leveraging partnerships with established industry leaders to provide all the necessary components of a unified Contact Center solution. To find out more, please call 248-625-3456 or visit our website at www.parallaxtechnologies.com.

About iDashboards

Through its award-winning engineering and patented software, iDashboards helps companies leverage information assets through visually rich, real-time and personalized business intelligence dashboards to analyze, track, and drill down through a wealth of information. iDashboards’ global customer base consists of organizations ranging from large, fortune 500 companies to small and medium-sized businesses, all of which are making quicker, well-informed business decisions with the help of iDashboards. The company is privately held and headquartered in Troy, Michigan. To find out more about iDashboards, please visit www.idashboards.com.

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Written by CRM Help Desk · Filed Under Press Releases 

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