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FrontRange Solutions Launches Next-Generation IT Service Management Solution

August 2, 2008 by CRM Help Desk

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ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption And Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0 and WPF

PLEASANTON, Calif.–FrontRange Solutions today announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1, a next-generation software application that gives mid-sized and enterprise IT and customer service organizations an innovative solution that improves the customer experience and provides more robust business process support and self-service for IT operations.

“We are pleased to continue our investments in the FrontRange strategy to deliver a uniquely comprehensive suite of unified IT applications. These solutions, including ITSM, enable our customers to realize the benefits of IT best practices and ITIL® along with the Microsoft .NET Framework 3.0,” said Kevin J. Smith, vice president of products for FrontRange Solutions. “ITSM 6.1 reflects the evolving needs of our customers and strengthens our IT service management, IT asset management, VoIP IT and client lifecycle management portfolio while allowing customers to gain a rapid return on investment and get more focused on what they do best, knowing they have the best applications and technology available.”

Enhancements available with ITSM 6.1 include:

  • Improved self-service portal user experience, including expanded business process support and VoIP communications capabilities such as click-to-call and broadcast
  • Updated, easy-to-install and -implement service request management
  • New tools in configuration management for intuitive, unprecedented change management control
  • Visualization of the Configuration Management Database (CMDB), including impact analysis, drill-down controls and a dynamic, graphical service map
  • Support for the latest Microsoft business automation and presentation technologies, including Microsoft Office 2007, Outlook 2007, .NET 3.0 and Windows Presentation Foundation (WPF)

“We are excited to see Microsoft Gold Certified Partners such as FrontRange Solutions demonstrating the value of Windows Presentation Foundation to the enterprise marketplace,” said Tim Sneath, group manager of Client Platform Evangelism for Microsoft Corp. “FrontRange Solutions has recognized the value of using WPF to create intuitive, scalable data visualizations for situational awareness and control. By harnessing the power that the .NET Framework brings to the user interface, the company has been able to build a high-quality solution that reduces costs and provides improved flexibility.”

For more information on FrontRange ITSM 6.1 and other products from FrontRange Solutions, visit www.frontrange.com.

About FrontRange Solutions

FrontRange Solutions develops award-winning IT and Customer Facing software solutions used by more than 140,000 companies and 2 million users worldwide. The FrontRange product portfolio is designed specifically for dynamic mid sized and distributed enterprise organizations and includes unified CRM, Help Desk, IT Service Management, IT Asset Management and VoIP applications. For more information, call 800.776.7889 or visit www.frontrange.com.

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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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Written by CRM Help Desk · Filed Under IT Infrastructure Library, Press Releases 

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