Free ITIL V3 Foundation Certification - Sample Exam 1
May 9, 2008
The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management.
The latest version (ITIL V3) is compassed of the five core volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
This is a full ITIL Foundation Exam Question Paper containing 40 mock questions that are directly related to the ITIL Foundation Exam syllabus.
Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in which to correctly answer at least 26 out of 40 mock questions correctly.
Good Luck!
1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?
a) What is the vision?
b) Did we get there?
c) Is there budget?
d) Where are we now?
2. What is the RACI model used for?
a) Documenting the roles and relationships of stakeholders in a process or activity
b) Defining requirements for a new service or process
c) Analyzing the business impact of an incident
d) Creating a balanced scorecard showing the overall status of Service Management
3. What is the main reason for establishing a baseline?
a) To standardize operation
b) For knowing the cost of services provided
c) For roles and responsibility to be clear
d) For later comparison
4. Which of the following is NOT an objective of Service Operation?
a) Through testing, to ensure that services are designed to meet business needs
b) To deliver and support IT services
c) To manage the technology used to deliver services
d) To monitor the performance of technology and processes
5. Which of the following statements is CORRECT about patterns of demand generated by the customer’s business?
a) They are driven by patterns of business activity
b) It is impossible to predict how they behave
c) It is impossible to influence demand patterns
d) They are driven by the delivery schedule generated by capacity management
By signing up for the weekly newsletter, you will receive 4 free full length 40 question sample exams to help you prepare for your ITIL v3 Foundation Exam.
Related Articles on CRM Help Desk Software.com
- Free ITIL Foundation Exam Questions
- Free ITIL V3 Foundation Certification - Sample Exam 3
- Free ITIL V3 Foundation Certification - Sample Exam 2
- What can ITIL Foundation Certification do for you?
- Confirmation Success!
Recent Articles on CRM Help Desk Software.com
- Survey Shows CEOs Are Making Collaboration a Top Priority
- Survey Claims Open Source is Business Security Risk
- Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions
- New Salesforce.com Certification for Salesforce CRM Admins
- XTuple Releases Hybrid Open-Source ERP
- Salesforce.com Apps Now Available for the iPhone
- Microsoft SaaS Pricing for Exchange, SharePoint Revealed
- Microsoft CRM Online Drops Price to 19 Dollars a Month
- On-Demand Project Portfolio Management Solves Multiple Requirements for CIOs
- Entellium CRM Enters Channel Through PC Mall and Zones
Free Newsletter
Sign up for the free Daily newsletter, filled with tips and ideas on how to choose a proper CRM, Help Desk, Customer Support, or Enterprise Content Management software system. Your email address will be kept confidential and won't be shared. Easily unsubscribe at any time.
If you enjoy the free information available on this site, you're sure to enjoy the free newsletter as well:
Site Search Tags:
CRM, Help Desk, Customer Support, Marketing, ERP, Enterprise Content Management, ITIL, ISO 20000, Data Security, On-Demand, SaaS,
Share and Enjoy:
Comments
Got something to say?



