Envision to Host Webinar on Applying Time Management Principles to Increase Contact Center Effectiveness
March 30, 2009 by CRM Helpdesk Software · Leave a Comment
Webinar Will Detail Best Practices for Improving Performance to “Do More with Less”
SEATTLE — Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, today announced a new webinar for contact center professionals and executives titled, “Apply Time Management Principles and Increase the Effectiveness of Contact Center Management” on April 8, 2009 at 10 AM Pacific. Attendees of the webinar will learn how to simplify their work load, move from “maintainer” to “gainer” and understand why doing ordinary things extraordinarily well is so critical in the contact center.
The webinar will be led by Connie Smith, an industry consultant for Envision and president of SpotOn Enterprises. During the webinar, Connie will describe time management principles that will increase effectiveness in the contact center. Participants in this live and interactive Web event will learn:
- How to identify and eliminate barriers of performance
- Why perfectionism is not a preferred method of execution
- How to leverage people, process and technology to get things done
- What tips are needed to tackle procrastination
- How to avoid “Karoshi,” a term the Japanese have coined meaning “death from overwork”
Over the last twenty years, Smith has been involved with all aspects of running contact centers and has helped world-class contact centers with building, relocation, mergers, assessments, vendor selection, metrics, telephone systems, CRM and CTI applications, performance management, customer service skill development, training initiatives, leadership skills as well as quality monitoring and coaching programs. During the course of her career, Smith has spoken at many contact center conferences such as Call Center Demo and Conference, BAI Smart Tactics, Call Center Summit, ACCE, CCSF, QATC, NBCCIA, IARE, ICCM, IQPC and NCOF offering her practical experience as a contact center leader and consultant.
To register for this event, click here or visit: http://www.envisioninc.com/events.cfm.
About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity™, the company’s innovative workforce optimization (WFO) platform, fully integrates Envision’s landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206-225-0800 ext. 500 for more information.
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