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Enhanced Outlook Edition by Salesboom .com Drives User Adoption

April 16, 2008 by CRM Help Desk

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Release of Salesboom.com’s Enhanced Outlook Edition allows Web Based CRM Software users to synch contacts, tasks, notes, appointments, emails, cases, accounts and opportunities from Outlook to the Salesboom.com platform with the added ability to associate this data from Outlook to multiple records within Salesboom.com.

Halifax, Nova Scotia April 15, 2008 — Salesboom.com™ leading vendor of Software-as-a-Service CRM and ERP Solutions announced today the release of an Enhanced Outlook Edition containing the most advanced Outlook and CRM synch tools on the market. The Enhanced Outlook Edition is another great tool by Salesboom.com to help resolve user adoption hurdles which face the Web Based CRM Software Industry. Effective immediately the Enhanced Outlook Edition is available to all Salesboom.com clients and web trials and is included within all Salesboom.com platforms at no extra cost.

The Enhanced Outlook Edition was designed knowing that many users of Web Based CRM Software chose to continue using Outlook to manage emails, contacts, tasks as well as other records and require a seamless connection between Outlook and their CRM platform. With the Enhanced Outlook Edition users can synch all information between Outlook and Salesboom.com including; contacts, tasks, notes, appointments, emails, cases, accounts and opportunities, unlike other CRM vendors like Salesforce.com where some data like notes are unable to synch. By eliminating the need to enter duplicate data on multiple platforms we are increasing user adoption as well as lowering the chance of error to ensure the integrity of your data stays intact.

Why force users to take on a particular mold when we can build the tools to work for them, the way they want? A key aspect to successful CRM implementation and swift ROI is user adoption and we listened closely to our clients while designing the Enhanced Outlook Edition to find out exactly how to drive our high user adoption rates even higher.

During the synching process the Salesboom.com Enhanced Outlook Edition contains fields to link tasks, notes, emails, cases and appointments to other areas within the Salesboom.com platform creating a 360 degree view of your business. While viewing your contacts, leads, accounts or opportunities you also have direct access to all records linked from the Outlook synch process making Salesboom.com more user friendly by cutting down on the amount of clicks and ultimately the time spent searching for documents. Synching cases and emails are also a simple process; all emails can be logged within your Salesboom.com email history and associated with cases, contacts, leads, accounts and opportunities while case routing assigns the desired employee.

Salesboom.com’s Enhanced Outlook Edition further encourages its users to successfully adopt the platform by adding more functionality to Outlook. Standing alone Outlook users are unable to share their calendar and appointments with other employee’s creating difficulty while working in teams. With the Enhanced Outlook Edition users can synch their entire calendar to Salesboom.com where they can instantly share events with other users within the system, this is a great solution for teams and those with busy schedules. This latest Enhanced Outlook Edition leaves nothing behind; users can feel comfortable knowing their data is intact no matter which platform they choose to operate within.

About Salesboom.com

Salesboom.com is a leading industry provider of on demand Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) business software services to over 30,000 subscribers and 3500 customers in over 159 countries. Customers include LexisNexis, Transcontinental and Gannett Company. Salesboom SaaS solutions help SMBs improve Sales, Marketing, and Customer Service and manage Inventory, Accounting, and Human Resources processes, on demand. Take a free 30 day CRM Software Trial today: http://www.salesboom.com 1-877-276-7253

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Written by CRM Help Desk · Filed Under Press Releases 

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