Elementool Updates Help Desk Tool to Offer Increase Efficiency and Customization

Customer feedback dictates updates to the popular web-based customer relationship management tool to offer users more options and freedom for customization

New York, NY – Elementool Inc. (www.Elementool.com), the leading developer of online project management software, has announced the release of Help Desk version 5.1, Elementool’s customer relationship management (CRM) tool.  This latest update to Elementool’s suite of Software-as-a-Service (SaaS) project management applications, allows for easier set up and increased oversight and maintenance of customer service operations.   Now more than ever, it’s important for small business owners to establish a relationship with their customers or clients and respond to any inquiries in a timely manner.  Help Desk 5.1 offers increased flexibility and customization allowing users to adapt the CRM tool to their processes, and remain on top of customer correspondence and website issues.

New Features Include:

· Drag and Drop: users can drag and drop fields within Forms and Report Queries so that only relevant or necessary data is visible and that data is organized in the most efficient way for individual accounts or projects.

· Sorting: often times large amounts of data are retrieved in reports increased sorting options lets users find the particular data they need easily and quickly.

· Welcome Page:  increased filtering options on the main Welcome Page allow project administrator to present a quick summary of the customer information they feel is most relevant.

“As a SaaS provider, Elementool is in the position to frequently update our tools and applications in order to provide the best experience for our customers,” says Yaron Sinai, CEO & Founder of Elementool.  “With the new version of our Help Desk tool, it is even easier for users to maintain successful client relationships through efficient and regular customer contact.”

Help Desk 5.1 brings added customization and depth to the original tool with a more dynamic interface.  Forms can now be customized for specific projects or accounts by dragging and dropping fields, allowing relevant information to be presented where and when it is needed.  In dealing with customers, the most recent request is not always the most urgent.  For that reason, Elementool has made report queries more customizable as well.  Help Desk 5.1 offers new options within the reporting function, including drag and drop of fields and sorting.   

Help Desk’s Welcome Page, offers a quick and easy summary of important details, notices, customer queries and status updates.  In order to improve on this popular feature and respond to requests from users, Help Desk 5.1 has new filtering options on the main Welcome page. 

Elementool suite of integrated SaaS project management tools includes Test Case Management, Time Tracking, File Sharing, Forums, and Issue Tracking.  All Elementool tools grow and change with our customers, their needs and the business environment.  Many of the changes implemented in this version come from user suggestions and requests; Elementool aims to create the most usable and reliable project management tools possible.  All current and future, Elementool applications, including Help Desk 5.1 can be accessed from any computer via Web browser without downloading or installing any software.  Additionally, an unlimited number of users can access any Elementool account online, at any time.  

Pricing and subscription information for Issue Tracking 6.1 and other Elementool products is available online at www.Elementool.com.

About Elementool

Elementool is the leading provider of web based project management tools for help desk, bug and defect tracking, test tracking and time tracking tools. Customers from all over the world use our web based project management tools on a daily basis as part of their project development and testing process. Among clients that utilize Elementool project management software are Fortune 500 companies, big five consulting firms, international banks, automotive manufacturers, business websites, IT consulting companies and software start-ups.  Elementool is PCI compliant.

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