Tealeaf Wins “Best Technology Provider” at 2010 Travolution Awards
London — Tealeaf®, the leader in online Customer Experience Management (CEM) software, has been recognized as the best technology provider at the 2010 Travolution Awards. The entry showcased how some of the UK’s leading travel brands – including TUI, Netflights, Hotels4U, Expedia and Hotels.com – have used Tealeaf to increase online revenues and improve customer experience.
The Travolution Awards recognize companies, brands and individuals who excel in the fields of online travel distribution, digital marketing and technology. Tealeaf was awarded the title for its ground-breaking CEM technology, which is used by some of the world’s leading travel brands, including many based in the UK to gain unparalleled insight into online customer struggle so that they can improve the online customer experience and optimize their websites.
In awarding the accolade to the company, the judges commented that: “Tealeaf’s analytic capabilities have added real revenue and value to their customers, with a unique product that would be almost impossible to develop internally.”
“The online travel sector is incredibly competitive and with rivals literally a click away, businesses need to work really hard to ensure that customers have a positive experience at all times,” said John Lillie, Tealeaf’s Vice President UK and Southern Europe. “Working with some of the biggest names in travel in the UK, we have been able to provide measureable benefits that allow our customers to optimize their websites and achieve greater revenue returns.”
For more information about Travolution Awards, including a full list of all the winners, visit http://www.travolutionawards.co.uk
Tealeaf provides online customer experience management solutions and is the unchallenged leader in customer behaviour analysis. Tealeaf’s CEM solutions include both a customer behaviour analysis suite and customer service optimization suite. For organizations that are making customer experience a top priority, these solutions provide unprecedented enterprise-wide visibility into every visitor’s unique online interactions for ongoing analysis and web site optimization. Online executive stakeholders from ebusiness and IT to customer service and compliance are leveraging Tealeaf to build a customer experience management competency across the organization. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately held. For more information, visit www.tealeaf.com.