CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities
November 13, 2008 by CRM Help Desk
CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities
CANTON, MICHIGAN – CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) online CRM solution, today announced it has added online support tickets capabilities to its product. The new customer service enhancement allows CRMTrak users to setup a branded online support ticket system that is fully integrated with CRMTrak customer records.
CRMTrak is used by sales, marketing and services personnel to manage customer information, sales processes and services. The new online support tickets feature gives CRMTrak customers the opportunity to have a single, comprehensive view of their customers’ sales and service information.
“Our customers have asked us to add more service capabilities to allow them to better serve their customers and adding online support tickets features was an important step. We plan to continue to enhance our service capabilities as part of our long-term development plan,” said Mark Morton, president of Morton Marketing Inc., the developer and solution provider of CRMTrak.
About CRMTrak
CRMTrak is a fast growing Software-as-a-Service (SaaS) online CRM solution that is feature rich, yet affordable for small to-medium sized businesses. CRMTrak is a service of Morton Marketing Inc. (www.mortonmarketing.com) of Canton, Michigan, a leading marketing and technology firm.
Tagged:
business, CRM, customer, Customer Service, customers, information, integrated, market, Marketing, online, process, product, releases, saas, Sales, service, software, software-as-a-service, solution, support, system, Technology, ticket
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