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  • CRM Helpdesk News (46)
  • CRM Planning & Implemenation (74)
  • CRM Systems (118)
  • Customer Service (54)
  • Enterprise On-Demand (101)
  • Enterprise Resource Planning (43)
  • Help Desk Software (35)
  • ISO 20000 (5)
  • IT Infrastructure Library (48)
  • Jimson Lee (26)
  • Marketing & Sales (16)
  • Press Releases (369)
  • Research & Case Studies (20)
  • Technology & Security (69)

CRM Systems

• Idea2, a Cloud-Based CRM Solution for Growing Businesses
• Smarsh Customer Relationship Management Solution Offers Speed And Simplicity To Investment Advisors
• V-Soft Launches VPRMS, V-Soft Product Recall Management Software
• Australian CRM software youGROW to take on the Internationals
• Vertical Solutions, Inc. Announces VContactCenter, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer Service
• SugarCRM Announces SugarCon 2010, April 12-14
• SugarCRM Announces General Availability of Sugar 5.5
• Dreamforce 2009 Keynote Day 2 Notes from Underground [VIDEO] #DF09
• Dreamforce 2009 Keynote 1 [VIDEO] #DF09
• Veeva CRM Upgrades Enhances Mobility, Analytics, and Formulary Management

Customer Service

• SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
• Customer Service Must be Less than 2 minutes?
• ManageMyComplaints.com Launches New Cloud Based Customer Complaint and Feedback Management Service
• Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions
• Google Wave and CRM, the Next Killer App?
• InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry
• The Redundant Help-Desk Techie thanks to AT&T Tech Support 360 and Intel VPro
• Yet Another Good Reason to use PGP – Bank Sends Email to Wrong Gmail User
• NewVoiceMedia unveils No-Software Call Centre Solution at Call Centre Expo 2009
• British Business Must Rethink Approach to Customer Loyalty

IT Infrastructure Library

• LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud
• LANDesk Certified on 14 ITIL V3 processes for IT Service Management
• LiveTime 6.1 to support industry standard SAML and SAML 2 Single Sign-On (SSO) user authentication
• LANDesk Extends Market Leadership in IT Asset Management
• Axios Systems Is First Official Sponsor For The itSMF UK
• Service Desk Becomes Focus of IT Service Management Initiatives
• 50% of Large Organizations are Struggling with Business & IT Alignment
• ITSM Service Desk Survey Conducted by InteQ Reveals Ease of Adoption as Most Important Factor When Choosing a Solution Provider
• Cost Reduction Programs Undermined by Lack of Service Catalogs Warns Axios Systems