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  • CRM Helpdesk News (24)
  • CRM Planning & Implemenation (34)
  • CRM Systems (75)
  • Customer Service (38)
  • Enterprise On-Demand (27)
  • Enterprise Resource Planning (27)
  • Help Desk Software (24)
  • ISO 20000 (5)
  • IT Infrastructure Library (23)
  • Marketing & Sales (10)
  • Press Releases (93)
  • Research & Case Studies (6)
  • Technology & Security (21)

CRM Systems

• Salesforce.com Apps Now Available for the iPhone
• Microsoft CRM Online Drops Price to 19 Dollars a Month
• Entellium CRM Enters Channel Through PC Mall and Zones
• Identity Management-as-a-Service with Symplified
• AMR Research Report Ranks Top 10 CRM Vendors
• Coveo G2B for CRM Enables a Complete View of Customer Information Deployable In Hours
• Resolute Releases Health-Care CRM Software
• SugarCRM Receives Top Honors for TMCnet’s CRM Excellence and Product of the Year Awards
• Verticals onDemand Launches First Mobility-as-a-Service
• From Big G to Little Z: Google Apps vs Zoho Office Suite

Customer Service

• Coveo G2B for CRM Enables a Complete View of Customer Information Deployable In Hours
• Free or Cheap Help Desk Support Software
• Customer Service: Smile, Eye Contact, Use Last Name
• ITIL’s IT Service Lifecycle - The Five New Silos of IT
• CRM Not Helping: Customer Service Getting Worse
• Happy Holidays, from CRM Help Desk Software . com
• Best Books on CRM - Must Reads
• CRM-On-Demand: 7 Advantages for Small Business
• Free Help Desk Software - Is It Worth It?
• Support Ticket Software

IT Infrastructure Library

• Free ITIL V3 Foundation Certification - Sample Exam 3
• Free ITIL V3 Foundation Certification - Sample Exam 2
• SDLC Process or ITIL? Wrong question
• Free ITIL V3 Foundation Certification - Sample Exam 1
• Free ITIL Foundation Exam Questions
• FREE ITIL Foundation Study Guide
• ITIL Service Outage Analysis (SOA) in 7 Steps
• ITIL v2 or v3? Wrong question!
• Governing ITIL with CobiT