Charter Communications 14,000 Customers Loses Email
January 29, 2008 by Jimson Lee · Leave a Comment
People often wonder why I use Outlook as my desktop client that polls and pulls my POP3 email from Yahoo and Gmail.
More recently, Gmail supports IMAP, with the “labels” sorted in nice folders. In my article Combining the Power of Gmail and Outlook Email, I gave 5 powerful and productivity tips when used together.
The point is, you should always have a backup of your email.
Well, here’s a case where having an email backup can save your email archives. I am shocked that these kinds of errors exists today.
Charter Communications 14,000 customers loses email
A software glitch during a routine maintenance that caused Charter to permanently dump the 14,000 active accounts. To compensate the people affected, it is offering US$50 credits.
The e-mail service had been provided free of charge to customers using the communication provider’s “triple play” service. Internet, cable and telephone are bundled as a service.
What the hell did the technician do?
Run rm -r * from root on a Unix server?
If you depend on your email for business livelihood, or use it to store attachments of photos from friends or family, I urge you to do 3 things.
Backup, backup, backup.
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About Jimson Lee
Jimson is a freelance industry analyst, with over 25 years experience in the IT industry. Prior to joining CRMHelpDeskSoftware, he spent 4 years as a Senior Consultant at Sierra Systems Group, part of Golden Gate Capital, a leading private equity firm with $9 billion in capital under management. Jimson currently resides in Rome, Italy.
