SpringSource in conjunction with the
No Fluff Just Stuff
Symposium Series are pleased to present SpringOne 2GX, the premier Java event of 2010. SpringOne 2GX is a collocated event covering the entire Spring ecosystem and Groovy/Grails technologies.

SpringOne 2GX is a one-of-a-kind conference for application developers, solution architects, web
operations and IT teams who develop, deploy and manage business applications. This is the most
important Java event of 2010, especially for anyone using Spring technologies, Groovy & Grails, or Tomcat. Whether you’re building and
running mission-critical business applications or designing the next killer cloud application, SpringOne 2GX will keep you up to date with the latest enterprise technology.

Featuring over 100 presentations delivered by development leads and published authors on the Spring, Groovy/Grails, Tomcat and Cloud technology today, it’s the ideal place to obtain critical skills to help you build, run and manage tomorrow’s software solutions. Plus you’ll meet and learn from open source leaders who drive innovation for these technologies.

This year’s event will be held in Chicago at the

Westin Lombard Yorktown Center.

The Next Generation CTI Product for Siebel 7 & 8 Customers

PHOENIX — Existing Siebel 7.x CTI Connect customers now have a cost-effective, like-for-like solution that offers a simple upgrade path to enhanced CTI with the latest versions of Siebel CRM. Syntellect PhoneLink for Siebel provides upgrading and new Siebel customers with the same enhanced CTI functionality of CTI Connect while helping to protect their CRM investment now and in the future.

Syntellect PhoneLink for Siebel is a CTI application built on the same award-winning technology as Siebel CTI Connect and increases the efficiency of Customer Service Representatives (CSRs, Agents) by enabling features like Screen Pop and Click-to-Dial for contact centers using the Siebel CRM software.

Syntellect PhoneLink provides Siebel CRM customers with a simplified migration path that:

• Protects their current Siebel CRM, Siebel CTI Connect and telephony infrastructure investments
• Enhances the current Siebel CRM user experience
• Upgrades Siebel CTI Connect with a like-for-like next generation Syntellect product

“Siebel CRM users have come to expect business continuity and reliable, scalable technologies as part of their CRM deployments. Syntellect PhoneLink for Siebel provides both, allowing users to seamlessly upgrade Siebel CTI Connect without sacrificing performance or the existing investments in PBX or telephony infrastructure,” said J.R. Sloan, Vice President of Product Management and Marketing. “The reality is that Siebel CTI Connect users will get increased functionality and the ability to expand existing or upgrade to newer versions of Siebel CRM. Syntellect PhoneLink virtually guarantees their CTI investment now, and in the future.”

More About Syntellect PhoneLink for Siebel

Syntellect PhoneLink software, a like-for-like replacement for Siebel CTI Connect, can reduce call time by 10-20 seconds per call simply by providing customer information to an agent’s desktop as they simultaneously receive a customer call. Using Syntellect PhoneLink you can instantly retrieve and screen-pop customer-related information to the agent’s desktop as the call arrives to the agent. Receiving customer details on your screen at the same moment you receive the incoming call means you are able to give a better and more immediate response to the customer, driving towards a first call resolution for every customer. Automatically seeing key details about the customer, such as notes from previous conversations or order history, means your staff can offer a more personalized service.

Syntellect PhoneLink’s Click-to-Dial capability means that telephony functions are integrated into the Siebel Softphone application allowing agents to more quickly make outbound calls. Dialing out automatically with a single mouse click from the PhoneLink application on your computer saves time and is more accurate, so if you make a lot of outgoing phone calls, the cumulative time lost to wrong numbers can be substantial and may be avoided.

For more information, please visit Syntellect.com.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers – personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America, the United Kingdom, Croatia and Singapore. For more information about Syntellect, Inc. visit www.syntellect.com.

Munich Office Opens to Meet Growing Demand for Commercial Open Source CRM Solutions

CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced a series of milestones in the company’s European expansion, including a new corporate headquarters in Germany, a spike in commercial customer and strategic partner wins and the expansion of its global training program.

With a customer base that will exceed 1,000 deployments of Sugar Professional and Sugar Enterprise this month and a growing partner ecosystem that now includes more than 70 value added resellers and strategic implementation partners, SugarCRM has seen demand for its commercial open source CRM solutions continue to accelerate across Europe. In the last few months alone, the company has added several large deployments with highly recognized European brand names including Fuji Film Spain, Loomis UK, Coca Cola France and Avis Scandinavia. SugarCRM recently opened a new European headquarters in Munich, Germany in order to accommodate the growing commercial demand on the continent.

“While demand in Europe for our modern and flexible CRM platform has been steadily growing over the last several years, the recessionary economy has only increased activity and adoption,” said Liz Smith, vice president of sales, SugarCRM EMEA. “SugarCRM and its strategic partners in Europe are well positioned to deliver the open and affordable solutions necessary to succeed across the European market.”

Sugar EMEA training now available in 7 local languages

In order to support the rapid interest and adoption of commercial open source in the region, SugarCRM continues to expand its Authorized Learning Partner Program (ALP) in Europe. The Sugar ALP is a set of instructor-based training programs offered by a select number of SugarCRM certified partners to help customer and community members take full advantage of the features and capabilities of SugarCRM.

Originally offered through Redpill-Linpro, a European consultancy focused on end-to-end delivery of technology solutions for corporations, the program is now being offered by three additional partners in Europe including:

• RedK, a Spanish software engineering firm with office in Madrid, Barcelona, Sevilla and the Canary Islands
• Ysance, an IT consultancy based in Paris, France and
• Weburi, a software and consulting firm with offices in Stuttgart, Vienna and Zurich, who recently signed up to be a Gold partner

“We see the amazing market potential for SugarCRM and a bright future for commercial open source,” said Michael Wagner, partner at Weburi. “We are participating in the ALP because a successful CRM project requires good knowledge of the software, its abilities and a close relationship with the authors of the solution.”

SugarCRM now delivers training in English, Norwegian, Danish, Swedish, Spanish, French and German. For more information about the Sugar training partners visit http://www.sugarcrm.com/university/partners.php

Upcoming events

Save the date for CRM Acceleration London, October 27, and Munich, October 29.

For more information please visit: http://www.sugarcrm.com/crm/about/events.html

About SugarCRM

SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software. Founded as an open source project in 2004, SugarCRM applications have been downloaded over five million times and currently serve over 500,000 users in 75 languages. Over 5,000 customers have chosen SugarCRM’s On-Site and Cloud Computing services over lock-in based, proprietary alternatives. In the last year, SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.

For more information, call (408) 454-6900 or 1 87 SUGARCRM tollfree in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.

Companies Gain Cost-Effective, Timely Access to Sophisticated Management and Planning Capabilities that On-Premise Vendors Sell for Millions of Dollars

SAN MATEO, Calif., — NetSuite Inc. (NYSE: N) , a leading vendor of on-demand, integrated business software suites for mid-market businesses and divisions of large companies, today announced plans to offer a new Financial Planning module to complement NetSuite’s leading on-demand accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce capabilities. NetSuite with the new module will give companies of all sizes, cost-effective and timely access to highly sophisticated planning and "what if" modeling capabilities typically only available to large corporations willing to invest millions of dollars and months, if not years, implementing on-premise enterprise software.

With NetSuite and the new Financial Planning module, companies have at their disposal an end-to-end business management solution to support the business from strategy, to planning and execution in real-time. Unlike costly and cumbersome on-premise enterprise solutions, the Financial Planning module for NetSuite provides dynamic, real-time drill-down from top level results enabling users to review plan vs. actual variance, isolate the organization responsible for the variance, and drill down into the actual transactional details contributing to the variance. These product features can help companies streamline business processes, improve financial agility, strengthen collaboration and the ability to drive better-informed, strategic decision-making.

"With this new Financial Planning module, NetSuite fills a gap in the business performance management landscape," said Michael Fauscette, GVP Software Business Solutions at IDC. "Available on-premise tools come with higher overhead, while spreadsheets offer little benefit when it comes to collaboration across a distributed organization. With the new Financial Planning module, NetSuite delivers strategic visibility to organizations that will help them change the way they do business."

"By implementing NetSuite and the Financial Planning module, we have been able to link together strategy, planning and execution," said James Jones, Director, Financial Planning and Analysis, KANA Software. "We can continuously monitor actual performance while rapidly analyzing multiple ‘what-if’ scenarios, which allows us to be far more nimble and effective in making both tactical and strategic decisions."

"Companies who make rapid, well-informed decisions, and execute with discipline, win in the market place," said Jim McGeever, CFO of NetSuite. "By delivering sophisticated business management, planning and modeling software via an on-demand model, we are providing midsized companies and divisions of large corporations with a set of capabilities previously reserved for elite enterprises. In so doing, we’re not only helping to make our customers more productive, but we’re also enabling them to more effectively compete with – and in many cases outperform – their larger rivals."

Real-Time Business Performance Management at a Fraction of the Cost of Enterprise Software Alternatives

With NetSuite and the new Financial Planning module, mid-sized companies and divisions of large enterprises have a cost-effective alternative to the high price tag of on-premise enterprise solutions and the chaos of multiple spreadsheets thanks to a Software as a Service (SaaS)-based delivery model, relatively quick implementation timelines and ease-of-use that empowers the business user rather than requiring specialized IT skills. And best of all, businesses can get strategic value by having a single source of data and metrics delivered in real-time, enabling better decision making.

Best-in-Class SuiteCloud Integration

Developed via NetSuite’s SuiteCloud development platform to integrate NetSuite with Adaptive Planning’s on demand software, the new Financial Planning module is a strong example of the innovative software solutions that can result from collaborative partner development activity and a robust development platform such as NS-BOS (NetSuite Business Operating System), a component of SuiteCloud.

Availability

The Financial Planning module for NetSuite will be available for both current and new customers of NetSuite beginning in Q3 2009.

For more information about NetSuite, please visit http://www.netsuite.com.

Merges SPM and CRM with Single Sign-On and Seamless, Complete Functionality

CHESTER, Pa.–Synygy Inc., the most experienced provider of sales performance management (SPM) solutions, today announced that Synygy’s suite of on-demand SPM applications is now fully integrated with Salesforce CRM—seamlessly merging the management of sales performance and the management of customer relationships.

Salespeople and sales managers who are users of Salesforce CRM can now, without logging into a separate application:

• review incentive compensation results and payments
• analyze performance using dashboards and other interactive tools
• see rewards and recognition
• review, adjust, and approve quotas
• create, evaluate, score, approve, and communicate objectives (MBOs)
• manage exceptions and adjustments
• review territory, customer, and product forecasts
• perform “what if” analyses that link sales pipelines to projected sales compensation
• manage segmentation and targeting
• review call and activity plans
• conduct performance reviews
• do skills assessments
• enter, research, and resolve inquiries and disputes
• manage a wide range of sales workflow processes

As a result of this integration, users are able to query data and correct errors in either data source. In addition, data from Salesforce CRM can be combined with data from Synygy’s suite of SPM applications to create meaningful insight into sales performance that cannot be achieved with CRM alone.

“In what might be considered marketing ploys, some of Synygy’s competitors have launched so-called similar applications via Force.com AppExchange with very limited functionality,” said Mark A. Stiffler, Synygy President and CEO. “Synygy’s true integration is unique in that there is complete interoperability between Synygy’s suite of SPM applications and Salesforce CRM.”

To learn more about this and Synygy’s SPM software suite, visit http://www.synygy.com/salesforce-integration/ or e-mail sales@synygy.com.

About Synygy

Synygy is the largest and most experienced provider of sales performance management (SPM) software and services. Synygy’s SPM solutions include: sales compensation (incentive compensation, rewards and recognition, and total compensation); sales communications (web portals, reports and dashboards, and analytics, alerts, and answers); sales goals (territories and channels, forecasting and pipeline analyses, and objectives and quotas); and sales processes (reviews, recruiting and training, data repository and data processes, and workflow processes). Based in Chester, Pennsylvania, with extensive operations in Europe and Asia, Synygy has achieved 18 continuous years of success. www.synygy.com

Tampa, Fla. – Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even greater value to IT help desks in small to mid-sized organizations by offering new change management functionality, support for ITIL best practices and numerous enhancements to improve productivity and work processes as part of the core product.

"As IT continues to increase in complexity, and resources need to be more and more optimized, our customers are seeking low-cost technology solutions that allow them to evolve and adapt with the changes in their organizations," said Matt Dircks, vice president of Product Strategy at Numara Software. "The new Change Management capabilities in Numara Track-It! 9 have been developed in response to customer demand, making it easier for small and mid-sized organizations to manage IT-related changes, improve control over costs and achieve company-wide compliance across multiple locations."

Numara Track-It! is a comprehensive workflow driven solution with one of the highest customer satisfaction levels in the industry. Customers have leveraged this market leading solution to manage incidents, problems, assets and knowledge within their organizations. With the new version, their IT help desks can achieve improved efficiency, better cost management and greater transparency with change management functionality that is tightly integrated with help desk and asset management workflows.

Numara Software continues to bring a high level of practical, real world functionality to businesses as the latest version offers powerful, new out of the box capabilities, including:

• Change Management: Organizations need to manage risks associated with unplanned, unmanaged change. Numara Track-It! enables organizations to automate change management to gather the information associated with a change, communicate the data Relevant Products/Services to appropriate people, obtain approvals and implement the change through an automated approval process.
• ITIL® Service Life Cycle Processes: Through its integrated modules, Numara Track-It! 9 supports ITIL processes, such as incident management, problem management, asset management, license management and change management.

"With the new version of Numara Track-It!, Numara Software has taken a first-class product and made it even better," said Shawn Robertson, senior systems engineer at First Acceptance Corporation. "After testing the beta version, we were immediately impressed with the new Change Management feature. Change Management is a big area for us now, especially with our focus on ITIL. We’ve been looking for a means to implement a change control process. It’s important to us that we have it fully integrated with our help desk and asset management tool. This is an extremely helpful enhancement that provides us with a better way to track the approvals and checks and balances within our company."

This release demonstrates the company’s continued focus on delivering advanced, practical functionality to small to medium sized customers at an affordable price, and helping IT service organizations deliver a world-class experience to their customers. For instance, IT Help Desk Coordinator, Lyn Stallard, at Desert Diamond Casino (a long standing customer of Numara Track-It!) said, "By integrating Numara Track-It! Change Management, we have been able to streamline our daily operations and quickly deliver decision-making information to key management personnel with over 100 customizable performance and training reports Relevant Products/Services. This module also offers an audit trail feature that automatically tracks and manages changes from initial request to final resolution." To read about how Desert Diamond Casino is using Numara Track-It! Change Management, visit: http://www.numarasoftware.com/case_studies/Track-It/Numara_Track-It_CaseStudy_DesertDiamondCasino.pdf.

Numara Track-It! is a proven and comprehensive IT Help Desk and Asset Management solution that is fast to implement and enables businesses to effectively employ industry best practices. For more information on Numara Track-It! 9, including a complete list of new features, please visit http://numarasoftware.com/Track-It.asp

About Numara Software

Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training and support.

We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.

New Features Enable Users to Quickly Create New Themes and Custom Mobile Views, and Offers More Dynamic Team Management and Integration Capabilities Surrounding Core CRM Processes

CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of its new web services framework, platform improvements, and enhanced mobile features for SugarCRM, the fastest-growing CRM solution in the market today. The new beta release enables users and developers to more easily create and manage customized CRM experiences.

“CRM is most valuable when it is customized to meet the unique demands of each business and integrated with other mission-critical systems,” says Clint Oram, co-founder and vice president of product management of SugarCRM. “This new release delivers the features companies require to more effectively manage the entire customer experience.”

All of these new capabilities will be available as part of the Sugar Open Cloud, and are available to the SugarCRM community to test in beta today.

New application features include features for managing SugarCRM in a mobile environment and the ability to assemble teams to collaborate on projects.

Mobile Studio Editor

The new Mobile Studio Editor provides enhanced customization capabilities to optimize SugarCRM for mobile devices with pre-built layouts and views for modules designated for mobile use. Users can select which modules to view in the wireless client and tailor the layouts and fields for the wireless client from within Sugar Studio.

The new mobile studio allows developers and Sugar users to design purpose-built mobile views into the SugarCRM system. A streamlined view of the customer support case module, for example, could help field support agents quickly and easily manage customer case information to provide faster troubleshooting for customers.

Dynamic Teams

In addition to the new features above, Sugar is also introducing new dynamic team capabilities that enable users to add multiple individuals or teams to a CRM record to enhance collaboration on complex projects.

For example, a user could assign an executive sponsor, professional services team and customer advocate to a given account, rather than simply assigning the account to an individual sales representative or sales team. These individuals, all working in different departments and with unique roles, would be alerted on any communications or status changes for that specific account.

The new release introduces new platform capabilities for integrating and presenting data within SugarCRM. These capabilities include:

Enhanced Web Services Framework

Significant improvements to the web services framework that streamlines the performance of web service calls and allows third-party developers to more easily create and maintain integrations to the SugarCRM application. SugarCRM has also added a REST interface that allows for easier development of RESTful services allowing complex interactions between Sugar and services such as e-commerce systems, billing services and social networks. For example, Sugar developers could link Sugar to services such as Amazon’s Flexible Payment Services to track customers’ product and purchase history inside SugarCRM.

Themes Framework

A new framework for creating and managing Sugar Themes, offering pre-built and custom themes with different styles, colors and navigation. Customers can now easily create unique themes suited to the needs of companies or the preferences of individual developers without coding.

Advanced Password Management

New password management features enable users to set password strength requirements, create system-generated passwords, and allows users to reset their own passwords. User passwords can be set to expire and the system can lock out users after a pre-set amount of failed login attempts.

The beta release is available for download at www.sugarforge.org and for previewing online at http://www.sugarcrm.com/crm/Sugar5.5_CP2. General availability is expected this summer. To sign-up for a free trial of Sugar Professional, please visit: http://www.sugarcrm.com/crm/ondemand_eval.html.

About SugarCRM

SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software. Founded as an open source project in 2004, SugarCRM applications have been downloaded over five million times and currently serve over 500,000 users in 75 languages. Over 5,000 customers have chosen SugarCRM’s On-Site and Cloud Computing services over lock-in based, proprietary alternatives. In the last year, SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.

For more information, call (408) 454-6900 or 1 87 SUGARCRM tollfree in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.