CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global world*. Second place is ERP (enterprise resource planning), and Office Suites coming in third. According to the Gartner report, organizations are most interested in increasing spending on [...]

Top 20 Most Popular CRM Software Solutions

Capterra, Inc. has released a new infographic showcasing the top 20 most popular CRM software of the year. The top three companies on the list were Salesforce, Sage, and SAP with the former two dominating in number of customers and the latter with a large lead in sheer number of users. “Infographics may not be [...]

Study: Companies can Halve Authentication Costs by Ditching Hardware Tokens

Large enterprises can save more than $165,000 by shifting to smart device-based software for vital authentication in BYOD era A new study, carried out by authentication experts Encap, compares the cost of authentication methods for enterprises. It reveals that large companies could halve the total cost of ownership of authentication technology used by employees for [...]

Where is Real-Time Decisions in your Sales and Marketing Strategy?

It’s 2012 and companies care about social media.  They use it to increasing their demand generation strategies using Facebook Fan Pages, Corporate Twitter accounts, beautiful Pinterest photographs,  and even YouTube channels, just to name a few. In the “Call Center”, they can monitor what’s being said about your company or your product.  You can use [...]

Best Practices for Online Banking Security

There are two common misconceptions about online banking security which are holding financial institutions back from offering their customers the best services possible. This is according to Hilding Arrehed, Director Worldwide Professional Services at ActivIdentity®, and its parent company HID Global, trusted leader in solutions for the delivery of secure identity. Arrehed comments: “Having had [...]

iDashboards Launches Enterprise Edition Version 7.5

iDashboards, the global leader in business intelligence (BI) dashboard software, today announced the availability of iDashboards v7.5.  This product release redefines the dashboard experience, providing users with stunning presentation options, an expanded chart library, interface enhancements and new development features. “Organizations around the world are adopting business intelligence and taking charge of their data,” said [...]

Nucleus Research: CRM Returns $5.60 for Every Dollar Invested

Even second-, third-, and fourth-generation investments in CRM yields significant returns Customer Relationship Management (CRM) applications continue to deliver high return on investment (ROI), with an average benefit of $5.60 returned for every dollar spent, according to a Nucleus Research analysis. Where other software areas show smaller incremental returns after reaping the greatest benefits in [...]

Media Tablet: 75% of US Ultra-Mobile Device Sales

AbiResearch today released new research findings today, in a report called “Media Tablets Cannibalizing Netbook Spend with 75% Share of US Ultra-Mobile Device* Shipments in 2011”   Ultra-mobile devices (UMD) are mobile computing devices on a continuum, bordered by laptop PCs and smart phones.  This market has 4 segments: ultra-mobile PCs (UMPCs), mobile Internet devices [...]

The Olympic Rings is Similar to your CRM, ERP and Helpdesk Software

Here is something your IT department should think about. With the London 2012 Olympics around the corner, it dawned on me that Enterprise software for some companies resemble the Olympic logo.  That is, 5 independent islands of databases connected to each other like a Venn diagram. Each circle represented a single business application. Their ERP, [...]

The Need for “Always On” BlackBerry Services Causing Headaches for IT

New research from Mimecast finds that organizations face growing pressure to keep BlackBerry services up and running Mimecast®, a leading supplier of cloud-based email security, continuity and archiving, has today announced the results from a new report on BlackBerry continuity, highlighting the increasing importance of keeping business BlackBerry users fully connected at all times. The [...]

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