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CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications

March 7, 2013 by Jimson Lee

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Research & Case Studies, Service Cloud

Top 20 Most Popular CRM Software Solutions

March 1, 2013 by CRM Helpdesk Software

Capterra, Inc. has released a new infographic showcasing the top 20 most popular CRM software of the year. The top three companies on the list were Salesforce, Sage, and SAP with the former two … [Read more...]

Filed Under: Cloud Computing, CRM, Research & Case Studies

Study: Companies can Halve Authentication Costs by Ditching Hardware Tokens

July 4, 2012 by CRM Helpdesk Software

Large enterprises can save more than $165,000 by shifting to smart device-based software for vital authentication in BYOD era A new study, carried out by authentication experts Encap, compares the … [Read more...]

Filed Under: Cloud Computing, Research & Case Studies, Technology Security

Where is Real-Time Decisions in your Sales and Marketing Strategy?

June 21, 2012 by Jimson Lee

It’s 2012 and companies care about social media.  They use it to increasing their demand generation strategies using Facebook Fan Pages, Corporate Twitter accounts, beautiful Pinterest … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Research & Case Studies, Service Cloud, Technology Security

Best Practices for Online Banking Security

February 13, 2012 by CRM Helpdesk Software

There are two common misconceptions about online banking security which are holding financial institutions back from offering their customers the best services possible. This is according to Hilding … [Read more...]

Filed Under: Research & Case Studies, Technology Security

iDashboards Launches Enterprise Edition Version 7.5

December 12, 2011 by CRM Helpdesk Software

iDashboards, the global leader in business intelligence (BI) dashboard software, today announced the availability of iDashboards v7.5.  This product release redefines the dashboard experience, … [Read more...]

Filed Under: Press Releases, Research & Case Studies, Service Cloud

Nucleus Research: CRM Returns $5.60 for Every Dollar Invested

November 29, 2011 by CRM Helpdesk Software

Even second-, third-, and fourth-generation investments in CRM yields significant returns Customer Relationship Management (CRM) applications continue to deliver high return on investment (ROI), with … [Read more...]

Filed Under: CRM, Press Releases, Research & Case Studies

Media Tablet: 75% of US Ultra-Mobile Device Sales

October 6, 2011 by Vera Lang

AbiResearch today released new research findings today, in a report called “Media Tablets Cannibalizing Netbook Spend with 75% Share of US Ultra-Mobile Device* Shipments in 2011”   … [Read more...]

Filed Under: Mobile Computing, Research & Case Studies Tagged With: market growth, market research, markets share, media table, netbook, ultra-mobile device

The Olympic Rings is Similar to your CRM, ERP and Helpdesk Software

June 22, 2011 by Jimson Lee

Here is something your IT department should think about. With the London 2012 Olympics around the corner, it dawned on me that Enterprise software for some companies resemble the Olympic logo.  … [Read more...]

Filed Under: Cloud Computing, ERP, Jimson Lee, Research & Case Studies, Service Cloud

The Need for “Always On” BlackBerry Services Causing Headaches for IT

April 20, 2011 by CRM Helpdesk Software

New research from Mimecast finds that organizations face growing pressure to keep BlackBerry services up and running Mimecast®, a leading supplier of cloud-based email security, continuity and … [Read more...]

Filed Under: Press Releases, Research & Case Studies

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