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Charter Communications 14,000 Customers Loses Email

People often wonder why I use Outlook as my desktop client that polls and pulls my POP3 email from Yahoo and Gmail.
More recently, Gmail supports IMAP, with the “labels” sorted in nice folders. In my article Combining the Power of Gmail and Outlook Email, I gave 5 powerful and productivity tips when used together.
The […]

So You Want to Go Open Source?

When Linux first came out, several companies balked at the idea of having Open Source in their organization. Support and Security were the two main concerns. Their logic was “if the code was readily available, then hackers would have access to it too”.
Well, I don’t know about you, but software vulnerabilities and identity […]

Data Breaches Set Record in 2007, Identity Theft to Increase in 2008

According to the latest data from the Identity Theft Resource Center (ITRC), the number of publicly reported data breaches in the U.S. rose by more than 40 percent in 2007.
The ITRC cited 443 publicly reported breaches in 2007 as of December 24. That compares to 315 publicized breaches in 2006. In all, 127 million data […]

Salesboom. com to End Phishing Attacks on CRM with Two Factor Authentication

Everyone knows I’m a big fan of two factor authentication. Why do I like two Factor Authentication so much?
The reason why 2 Factor Authentication works is because you need something physical that you own, and something only you would know that is normally memorized (and not written down on a piece of paper!).
If they […]

Understanding the Problem of Data Security and Encryption - Part 2

By Ken Steinberg
Continuation of part 1 of the article:
Data Proximity - Security that enables data at work.
We can apply our understanding of inward and outward facing data, encrypted data at work as well as endpoint security and devise a solution based on Data Proximity. Data Proximity is the ability to access secure data while […]

Understanding the Problem of Data Security & Encryption - Part 1

By Ken Steinberg
The Nature of Data
Everything stored on your computer can be divided into exactly two categories: applications and data. Applications do the work and data is what they work on. Data is by far the more valuable. A case can be made for the value of individual applications, but in reality it is […]

Information Security Management Risks

By Anna Woodward
Of course, it is always clear that “risk” is a possibility that something unsuitable happens. What is not clear is how probable it is, what nature it has, and what harm it can do to an organization.
Betting on some event means the chance of financial loss: the unsuitable outcome. To decide if we […]

Hacker Swipes E-Mail Passwords From Convio Database

YET ANOTHER reason to enforce strong passwords in the corporate world.
It amazes me how many companies let employees use weak passwords, or passwords with no expiry.
Below is an excerpt from CRMbuyer.com.

Convio, a provider of CRM applications for nonprofit organizations, has announced that e-mail addresses and passwords have been stolen from its clients’ databases. The American […]

On-Demand Software or Software as a Service (SaaS): When Your Competition Blocks Your Web Access

I was recently at another CRM vendor’s location when I needed access to my personal contact list located on a Salesforce.com CRM. The battery on my PDA died, and this particular network manager blocked access to Salesforce.com, among other sites.
I guess the analogy is similar to bringing a Coke into the office when you […]

Boosting Productivity with On-Demand Software: 7 Tips for Firefox Browsers

CRM HELP DESK Software .comWith CRM software on-demand increasing, as well as social bookmarking portals like Facebook, here are 7 productivity tips specifically aimed for Mozilla Firefox users when the requirement is “simply a browser”.
1) Set yourself up so that you’ll know everything you need to know about your sites and your competitors by installing […]

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