The Kenton Group and Pbxwall Partner to Fight Toll Fraud in the UK
May 13, 2013 by CRM Helpdesk Software · Leave a Comment
London – At a time when telecoms fraud continues to rise across the UK, network access specialist, The Kenton Group, and Pbxwall Limited have partnered to fight toll fraud, while empowering the value added resellers (VARs) of PBX systems to retain and gain customers by installing Pbxwall voice security solutions on their customers’ telephone systems. [...]
CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications
March 7, 2013 by Jimson Lee · Leave a Comment
According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global world*. Second place is ERP (enterprise resource planning), and Office Suites coming in third. According to the Gartner report, organizations are most interested in increasing spending on [...]
Top 20 Most Popular CRM Software Solutions
March 1, 2013 by CRM Helpdesk Software · Leave a Comment
Capterra, Inc. has released a new infographic showcasing the top 20 most popular CRM software of the year. The top three companies on the list were Salesforce, Sage, and SAP with the former two dominating in number of customers and the latter with a large lead in sheer number of users. “Infographics may not be [...]
BYOD Only the Tip of the Iceberg
March 1, 2013 by CRM Helpdesk Software · Leave a Comment
The growth in cloud storage devices means that corporate IT departments are now at the mercy of consumer-based applications, as more and more employees look to take their work out of the office and offline, states Simon Bain, CTO of search specialists, Simplexo. Remote access to corporate information, via personal devices, is an established trend. [...]
Salesforce Business App Bootcamp, January 29, 2013
January 24, 2013 by CRM Helpdesk Software · Leave a Comment
WHEN: Tuesday, 1/29, 2:00 p.m. – 8:00 p.m. WHERE: Terra Gallery, 511 Harrison Street, San Francisco >> To register, click here. The enterprise app revolution is here and presents a huge opportunity for developers and entrepreneurs. With a great idea and the right go-to-market strategy, you can build a revenue generating business in record time. [...]
Salesforce Milan Innovation Tour Recap #SFMIT
January 23, 2013 by Jimson Lee · Leave a Comment
Last week, I attended the Salesforce Milan Innovation Tour at the Marriott in Milano. Before I get into details, I have to walk you through memory lane. Salesforce hosted their first Dreamforce 10 years ago, to about 500 people. At the time, CRM was the big selling ticket as on-premise software was still the leader, [...]
Top 5 IT Security Trends in 2013
December 18, 2012 by CRM Helpdesk Software · Leave a Comment
Cyber War NOT on the Horizon G Data expects significantly more targeted attacks as well as Mac and Android malware At the end of the year experts at G Data SecurityLabs are taking a moment to look both back and forward at IT security, attacks and cyber crime. In 2012, online criminals were opting for [...]
Top 10 UK Fraud Trends in 2013
December 18, 2012 by CRM Helpdesk Software · Leave a Comment
Leading fraud consultancy UK Fraud (www.ukfraud.co.uk) has identified 10 key trends that will characterise the domestic fraud prevention market in 2013. These trends are: With more high quality data becoming available to fraudsters than ever before, an economy forecast to contract and the UK’s benefits spend reducing, overall fraud levels will continue to increase dramatically [...]
10 *Hot* Consumer Trends for 2013
December 14, 2012 by CRM Helpdesk Software · Leave a Comment
Source: Ericsson Press Releases Ericsson ConsumerLab has identified some of the most important consumer trends for the coming year The cloud reshaping consumer needs and women driving the smartphone market are some of the important trends Young people’s behavior changes society and the internet gets put to new use in times of economic uncertainty As [...]
Top 5 IT trends for 2013
December 14, 2012 by CRM Helpdesk Software · Leave a Comment
In this article, Ian Kilpatrick, chairman of Wick Hill Group, gives his top five IT trends for 2013. 1. BYOD BYOD was arguably the biggest buzz word of 2012 and is now an unstoppable, user-driven wave which will continue to make a major impact on the IT world in 2013 and beyond. Smartphones, tablets and [...]



