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ITIL V3 Introduction with ITSMSolutions.com

July 25, 2011 by Jimson Lee

If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com. The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see … [Read more...]

Filed Under: IT Infrastructure Library, Jimson Lee

Top 7 Reasons for Calling the HelpDesk

July 22, 2011 by Jimson Lee

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software, IT Infrastructure Library, Jimson Lee, Service Cloud

ITIL Online Foundation Training [VIDEO]

July 20, 2011 by Jimson Lee

If you are self-studying the ITIL V3 exam, and did a few practice exams, it will be fairly clear where your area of weakness are. Thus, here are some good short videos from … [Read more...]

Filed Under: IT Infrastructure Library, Jimson Lee

ITIL Foundation V3 Exam Questions and Answers [VIDEO]

July 19, 2011 by Jimson Lee

If you enjoy doing exams similar to a “TV Game show”, you’ll enjoy this video.  That is, of course, if you get the answers right.  Getting them wrong will certainly leave you feeling … [Read more...]

Filed Under: IT Infrastructure Library, Jimson Lee

ITIL Version 3 Certification Exam Tips [VIDEO]

July 15, 2011 by Jimson Lee

Good overall tips Some suggestions to help you pass the ITIL version 3 Foundation-level Certification Exam http://youtu.be/R1s6kGa97iE … [Read more...]

Filed Under: IT Infrastructure Library, Jimson Lee

The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]

July 14, 2011 by Jimson Lee

This video animation on Introduction to ITIL is very well done.  It brings back memories of my IT years, and all the “in the trenches” stories that go along with it.  I love the late … [Read more...]

Filed Under: IT Infrastructure Library, Jimson Lee

ITIL Foundation v3 Online Training [VIDEO]

July 13, 2011 by Jimson Lee

Here is a a fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. In this video, it gives good unique analogies in defining … [Read more...]

Filed Under: IT Infrastructure Library, Jimson Lee

LiveTime launches first Cloud ITSM solution based on HTML5

July 7, 2011 by CRM Helpdesk Software

LiveTime expands ITSM leadership as it adds rich user experience, report builder, and multi-tenancy to its cloud based ITSM solution. Newport Beach, CA -- LiveTime Software, a leading provider of … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases, Service Cloud

Best ITIL Books for the ITSM Professional in 2011

December 28, 2010 by CRM Helpdesk Software

Professional Top Recommendations of last year are 'Must Have Read's for 2011.Based on an informal survey, were the top 3 recommendations for 2010: Configuration Management: Expert Guidance for IT … [Read more...]

Filed Under: IT Infrastructure Library, Service Cloud

ILX Launches Accredited ITIL – Live course – Instructor Led Training Delivered over the Internet

December 17, 2010 by CRM Helpdesk Software

Virtual classroom support delivered through the web into the comfort of your home LONDON  – ILX Group plc, the global software company delivering innovative Best Practice training solutions, … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases

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