Best ITIL Books for the ITSM Professional in 2011

Professional Top Recommendations of last year are ‘Must Have Read’s for 2011. Based on an informal survey, were the top 3 recommendations for 2010: Configuration Management: Expert Guidance for IT Service Managers and Practitioners Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. [...]

ILX Launches Accredited ITIL – Live course – Instructor Led Training Delivered over the Internet

Virtual classroom support delivered through the web into the comfort of your home LONDON  – ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its accredited ITIL® Live course. This online training course is facilitated by experienced ITIL® trainers and supported through cutting edge e-learning content to help candidates [...]

Salesforce.com and BMC Software Transform IT Management With Launch of RemedyForce

RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders RemedyForce gives customers access to a simple, fast IT service management solution to streamline IT support processes and reduce costs – delivered completely in the cloud Companies expand strategic alliance to develop, market, and sell RemedyForce offering SAN FRANCISCO [...]

Fox IT Accelerates the Delivery of Business Benefits from ITSM through its “Points of Service” Framework

Visitors to the Fox IT Stand E03 at the ITSMF conference can register for a special introductory offer of 1000 free points against future project Woking — Achieving all the benefits of ITIL just got easier with the launch today of Fox IT’s new “Points of Service” framework. This new and innovative approach to planning, [...]

LiveTime and Novell partner for Novell Service Desk

LiveTime’s integration with ZENworks, eDirectory and SUSE Linux Enterprise Server provides Novell with best of breed Cloud based ITIL Service Management solution. Newport Beach, CA –– LiveTime Software, a leading provider of Web, SaaS, and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced an agreement with Novell for worldwide distribution [...]

LANDesk Software Announces Management Automation Platform

LANDesk’s Industry Open Platform Features Connectors, Software Development Kit and a Resource Center with Industry Best Practices LAS VEGAS and Interchange –– LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today introduced the LANDesk® Management Automation Platform, an IT process management solution, designed to enable organizations to easily [...]

LiveTime launches ITIL Service Management Cloud with Geolocation

Public and private cloud-based ITIL 3 Service Management (ITSM) software from LiveTime adds more than 300 new features and enhancements including Geolocation. Newport Beach, CA — LiveTime Software, a leading provider of Web, SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today released LiveTime version 6.1. This latest release contains [...]

LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk

LiveTime demonstrates cloud-based ITIL 3, ITSM Service Desk proficiency in adding Financial, Release and Deployment Management to latest service management product. Newport Beach, CA – July 13, 2010 — LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, today announced it has achieved PinkVERIFY certification [...]

Service Catalog Still Top of ITSM Agenda

44 per cent of organizations aim to improve IT service provision by implementing a Service Catalog in next 12 months United Kingdom – Axios Systems, the world’s leading provider of ITSM Software, today reveals the results of a survey conducted during recent UK ITSM industry events*. Respondents were asked what the key drivers for their [...]

Almost 50 Per Cent Of Organizations Don’t Understand The Importance Of A Defined SLA Process

Organizations missing opportunity to use SLM as means to maximize service provision United Kingdom – Axios Systems, the world’s leading provider of service management software, including the assyst ITSM suite, today reveals the results of a survey conducted during its third in a series of webcasts around Service Catalog. It shows that almost half of [...]

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