What is the Information Technology Infrastructure Library? [INFOGRAPHIC]

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL allows the organization to establish a baseline from which it [...]

The Impact of Cloud Technologies on IT Service Management (ITSM)

Webinar: Thursday, March 14, 2013 @ 8am PT / 11am ET / 5pm CEST The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in! Join us as THINKstrategies’ Managing Director Jeff Kaplan overviews industry findings from more than 350+ respondents on the key trends, drivers and maturity of Hybrid ITSM and [...]

What is ITIL? [INFOGRAPHIC]

Here is a great infographic on the history of ITIL, ITIL certified professionals,  and the average salary of an ITIL Certified Professional.

ISC-squared Foundation to Offer $145K USD for 2013 Information Security Scholarships

(ISC)2® Foundation to Offer US$145,000 for 2013 Information Security Scholarships Grant opportunities available to women, undergraduate, graduate and post-graduate students and faculty worldwide; candidates must apply by March 31st London, UK – Students and academics pursuing education in information security can begin their applications for 2013 scholarship funding from the (ISC)2® (“ISC-squared”) Foundation. The charitable [...]

(ISC)²® Releases iBook Guide to the CISSP® CBK®

Available in the iBooks Store on iTunes, New iBook Makes Learning Convenient and Economical for Cyber Security Professionals London, UK — (ISC)² ® (“ISC-squared”), the not-for-profit global leader in educating and certifying information security professionals throughout their careers, today announced the availability of the first two domains of the CISSP CBK iBook: Access Control, and [...]

LANDesk Acquires Wavelink to Redefine Mobility Management

Together, LANDesk and Wavelink provide the industry’s first true end-to-end mobility management solution across the broadest range of platforms and devices LONDON – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced it has acquired Wavelink, a leading provider of mission critical mobility management solutions. The acquisition [...]

BMC Remedyforce Exceeds 100 Customers in 300 Days

BMC Remedyforce Service Desk Solution is the Fastest-Growing SaaS Platform, Significantly Outpacing Competitive Solutions HOUSTON — BMC Software, the leader in IT Service Management (ITSM), today announced more than 100 enterprises have adopted its cloud-based Remedyforce Service Desk solution in 300 days, making it the fastest growing SaaS-based IT management solution in the industry. Enterprises [...]

Service Desk Managers Are Overloaded

LANDesk research reveals increased pressure on service desk managers to handle mobile devices London — In an increasingly tech-savvy society, it is no surprise that users are becoming heavily reliant on mobile devices as business tools. New research* by LANDesk reveals 96 per cent of users view laptops, smartphones and tablets as not only beneficial [...]

ITIL V3 Introduction with ITSMSolutions.com

If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com. The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see embedded video, below). These video introduces the student to the key concepts of ITIL v3 and its Service Lifecycle. [...]

Top 7 Reasons for Calling the HelpDesk

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call them “drive-by’s” (though this isn’t funny in some major US cities).  All incidents should be logged via an online web form, email, [...]

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