Visitors to the Fox IT Stand E03 at the ITSMF conference can register for a special introductory offer of 1000 free points against future project Woking -- Achieving all the benefits of ITIL just got … [Read more...]
Hacker Swipes E-Mail Passwords From Convio Database
YET ANOTHER reason to enforce strong passwords in the corporate world. It amazes me how many companies let employees use weak passwords, or passwords with no expiry. Below is an excerpt from a … [Read more...]
Managing Risk in Information Technology – Part 2
Part 1 of this article was yesterday. Regulatory and Compliance RiskAll organizations are subject to a range of information-related national and international legislation and regulatory … [Read more...]
Managing Risk in Information Technology – Part 1
Part 2 of this article is here. As information technology increasingly falls within the scope of corporate governance, so management must increasingly focus on the management of risk to the … [Read more...]
ITIL®: Understanding and Using IT Service Management
‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best … [Read more...]
Helpdesk Software – Planning New Product And Sales?
Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A help desk, as you might know, is an IT-based resource that provides … [Read more...]
