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Fox IT Accelerates the Delivery of Business Benefits from ITSM through its “Points of Service” Framework

November 5, 2010 by CRM Helpdesk Software

Visitors to the Fox IT Stand E03 at the ITSMF conference can register for a special introductory offer of 1000 free points against future project Woking -- Achieving all the benefits of ITIL just got … [Read more...]

Filed Under: ISO 20000, IT Infrastructure Library, Press Releases

Hacker Swipes E-Mail Passwords From Convio Database

November 29, 2007 by Jimson Lee

YET ANOTHER reason to enforce strong passwords in the corporate world. It amazes me how many companies let employees use weak passwords, or passwords with no expiry. Below is an excerpt from a … [Read more...]

Filed Under: CRM, ISO 20000, Technology Security Tagged With: amp, application, applications, CRM, data, ERP, exam, information, Security, software, web

Managing Risk in Information Technology – Part 2

November 14, 2007 by Alan Calder

Part 1 of this article was yesterday. Regulatory and Compliance RiskAll organizations are subject to a range of information-related national and international legislation and regulatory … [Read more...]

Filed Under: ISO 20000, IT Infrastructure Library Tagged With: business, certification, CRM, data, enterprise, ERP, helpdesk, implementation, information, integrated, integration, ISO 20000, ITIL, management, market, online, open, process, Security, service, software, source, support, system, systems, Technology, web

Managing Risk in Information Technology – Part 1

November 13, 2007 by Alan Calder

Part 2 of this article is here. As information technology increasingly falls within the scope of corporate governance, so management must increasingly focus on the management of risk to the … [Read more...]

Filed Under: ISO 20000, IT Infrastructure Library Tagged With: business, CRM, customer, customers, data, helpdesk, implementation, information, ISO 20000, IT Infrastructure Library, ITIL, management, open, process, Security, service, software, solution, solutions, source, support, system, systems, Technology

ITIL®: Understanding and Using IT Service Management

November 6, 2007 by Alan Calder

‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best … [Read more...]

Filed Under: ISO 20000, IT Infrastructure Library Tagged With: application, applications, business, certification, customer, exam, foundation, information, ISO 20000, IT Infrastructure Library, ITIL, ITSM, management, online, planning, process, Security, service, software, support, system, systems, Technology

Helpdesk Software – Planning New Product And Sales?

November 1, 2007 by CRM Helpdesk Software

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A help desk, as you might know, is an IT-based resource that provides … [Read more...]

Filed Under: Customer Service, Help Desk Software, ISO 20000, IT Infrastructure Library Tagged With: application, business, customer, customers, data, enterprise, ERP, free, helpdesk, in-house, information, market, offers, planning, product, Research, Sales, service, software, solution, source, support, system, ticket

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