Fox IT Accelerates the Delivery of Business Benefits from ITSM through its “Points of Service” Framework

Visitors to the Fox IT Stand E03 at the ITSMF conference can register for a special introductory offer of 1000 free points against future project Woking — Achieving all the benefits of ITIL just got easier with the launch today of Fox IT’s new “Points of Service” framework. This new and innovative approach to planning, [...]

Hacker Swipes E-Mail Passwords From Convio Database

YET ANOTHER reason to enforce strong passwords in the corporate world. It amazes me how many companies let employees use weak passwords, or passwords with no expiry. Below is an excerpt from a prior article at CRMbuyer.com. Convio, a provider of CRM applications for nonprofit organizations, has announced that e-mail addresses and passwords have been [...]

Managing Risk in Information Technology – Part 2

Part 1 of this article was yesterday. Regulatory and Compliance Risk All organizations are subject to a range of information-related national and international legislation and regulatory requirements. These range from broad corporate governance guidelines to the detailed requirements of specific regulations. UK organizations are subject to some, or all, of: * Combined Code and Turnbull [...]

Managing Risk in Information Technology – Part 1

Part 2 of this article is here. As information technology increasingly falls within the scope of corporate governance, so management must increasingly focus on the management of risk to the achievement of its business objectives. There are two fundamental components of effective management of risk in information and information technology: the first relates to an [...]

ITIL®: Understanding and Using IT Service Management

‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best practices that helps companies implement an IT Service Management culture. However, its growing popularity reflects the substantial impact [...]

Helpdesk Software – Planning New Product And Sales?

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A help desk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house [...]