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Salesforce Unveils Desk.com Business Plus for SMBs

July 2, 2015 by Astrid van Dorst

Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software

What is the Information Technology Infrastructure Library? [INFOGRAPHIC]

March 11, 2013 by CRM Helpdesk Software

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

What is ITIL? [INFOGRAPHIC]

March 6, 2013 by CRM Helpdesk Software

Here is a great infographic on the history of ITIL, ITIL certified professionals,  and the average salary of an ITIL Certified Professional. … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

LANDesk Acquires Wavelink to Redefine Mobility Management

June 20, 2012 by CRM Helpdesk Software

Together, LANDesk and Wavelink provide the industry’s first true end-to-end mobility management solution across the broadest range of platforms and devices LONDON – LANDesk Software, a global … [Read more...]

Filed Under: Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

BMC Remedyforce Exceeds 100 Customers in 300 Days

November 28, 2011 by CRM Helpdesk Software

BMC Remedyforce Service Desk Solution is the Fastest-Growing SaaS Platform, Significantly Outpacing Competitive Solutions HOUSTON -- BMC Software, the leader in IT Service Management (ITSM), today … [Read more...]

Filed Under: Cloud Computing, Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

Zuora Implements Zendesk Cloud-Based Help Desk

October 14, 2011 by CRM Helpdesk Software

Zuora Global Support Portal helps company streamline customer support, boosting response rate and delivering better visibility into customer issues REDWOOD CITY, Calif. and SAN FRANCISCO -- Zuora, … [Read more...]

Filed Under: Cloud Computing, Customer Service, Help Desk Software, Press Releases, Service Cloud

Defining your Service Cloud or Call Center

October 6, 2011 by Jimson Lee

In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud.  That is, having that user’s relevant Facebook and Twitter stream on the … [Read more...]

Filed Under: Cloud Computing, Customer Service, Help Desk Software, Jimson Lee, Service Cloud, Social Media

Radian6 & Competitors- People are Waking Up

September 20, 2011 by Jimson Lee

I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]

Filed Under: Cloud Computing, CRM, Customer Service, Help Desk Software, Jimson Lee Tagged With: Cloud Computing, CRM, helpdesk software, radian6

Service Desk Managers Are Overloaded

September 20, 2011 by CRM Helpdesk Software

LANDesk research reveals increased pressure on service desk managers to handle mobile devices London -- In an increasingly tech-savvy society, it is no surprise that users are becoming heavily … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

New Enterprise-Grade Security and Customization Capabilities for Leading Cloud-Based Help Desk

August 3, 2011 by CRM Helpdesk Software

SAN FRANCISCO -- Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Help Desk Software, Press Releases, Service Cloud

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