Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]
What is the Information Technology Infrastructure Library? [INFOGRAPHIC]
The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]
What is ITIL? [INFOGRAPHIC]
Here is a great infographic on the history of ITIL, ITIL certified professionals, and the average salary of an ITIL Certified Professional. … [Read more...]
LANDesk Acquires Wavelink to Redefine Mobility Management
Together, LANDesk and Wavelink provide the industry’s first true end-to-end mobility management solution across the broadest range of platforms and devices LONDON – LANDesk Software, a global … [Read more...]
BMC Remedyforce Exceeds 100 Customers in 300 Days
BMC Remedyforce Service Desk Solution is the Fastest-Growing SaaS Platform, Significantly Outpacing Competitive Solutions HOUSTON -- BMC Software, the leader in IT Service Management (ITSM), today … [Read more...]
Zuora Implements Zendesk Cloud-Based Help Desk
Zuora Global Support Portal helps company streamline customer support, boosting response rate and delivering better visibility into customer issues REDWOOD CITY, Calif. and SAN FRANCISCO -- Zuora, … [Read more...]
Defining your Service Cloud or Call Center
In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud. That is, having that user’s relevant Facebook and Twitter stream on the … [Read more...]
Radian6 & Competitors- People are Waking Up
I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]
Service Desk Managers Are Overloaded
LANDesk research reveals increased pressure on service desk managers to handle mobile devices London -- In an increasingly tech-savvy society, it is no surprise that users are becoming heavily … [Read more...]
New Enterprise-Grade Security and Customization Capabilities for Leading Cloud-Based Help Desk
SAN FRANCISCO -- Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution … [Read more...]
