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Service Desk Managers Are Overloaded

September 20, 2011 by CRM Helpdesk Software

LANDesk research reveals increased pressure on service desk managers to handle mobile devices London -- In an increasingly tech-savvy society, it is no surprise that users are becoming heavily … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

Top 7 Reasons for Calling the HelpDesk

July 22, 2011 by Jimson Lee

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software, IT Infrastructure Library, Jimson Lee, Service Cloud

Five9 Virtual Call Center Software Receives 2011 CRM Excellence Award

June 15, 2011 by CRM Helpdesk Software

Five9 recognized for CRM Excellence by the premier CRM, contact center and teleservices publication PLEASANTON, Calif. -- Five9, the leading provider of cloud-based call center software, announced … [Read more...]

Filed Under: Customer Service, Press Releases, Service Cloud

P2P versus B2B, B2C Marketing: Why People-to-People is Important

January 12, 2011 by Jimson Lee

The SuperBowl XLV is approaching. Yes, THE 2011 SuperBowl, but why they still use roman numerals is beyond me. How much does it costs for a 30 second ad? $3 Million for a single 30 seconds … [Read more...]

Filed Under: Cloud Computing, Customer Service, Jimson Lee, Marketing Cloud

Salesforce.com and BMC Software Transform IT Management With Launch of RemedyForce

December 8, 2010 by CRM Helpdesk Software

RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders RemedyForce gives customers access to a simple, fast IT service management solution to … [Read more...]

Filed Under: Customer Service, IT Infrastructure Library, Press Releases, Service Cloud

Call Center Support Jobs: Today’s Challenges

September 23, 2010 by Jimson Lee

Consider these two headlines: UK Call Centers A More Attractive Place To Work, But Keeping Talent Will Be Critical 56% of Gen Y’s will leave their current job within a year A … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Jimson Lee

IT Execs Agree Social Media Improves Customer Relations

August 5, 2010 by CRM Helpdesk Software

Research shows UK is turning social media to business value in spite of security concerns, with Linkedin and Facebook still preferred over Twitter - The lines have officially been blurred between … [Read more...]

Filed Under: CRM, Customer Service

SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized

February 8, 2010 by CRM Helpdesk Software

Online poll reinforces increase in customer churn as result of poor experience A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers … [Read more...]

Filed Under: Customer Service, Press Releases

Customer Service Must be Less than 2 minutes?

January 29, 2010 by Jimson Lee

If you shop online, and I’m sure most readers do, then you’ll be glad to know a recent crackdown or trend is happening as we speak. There are just too many scams or tricks on the … [Read more...]

Filed Under: Customer Service, Jimson Lee, Marketing Cloud

ManageMyComplaints.com Launches New Cloud Based Customer Complaint and Feedback Management Service

October 7, 2009 by CRM Helpdesk Software

managemycomplaints.com (MMC) has today launched the first-ever online customer complaint and feedback management service targeted at Small and Medium seized enterprises (SMEs). The service is cloud … [Read more...]

Filed Under: Customer Service, Press Releases

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